About the role

RPN supervising client assessments, care plans, scheduling, and service issues for Qualicare’s growing Ontario home-care business. Providing occasional direct care and after-hours coordination.

Responsibilities

Conduct initial client assessments, develop care plans, and coordinate services
Respond to new client and referral partner inquiries
Schedule initial assessments and coordinate setup of care services
Manage caregiver schedules and arrange coverage for PSW call-ins and no-shows
Support caregivers and address client and family concerns
Resolve service issues
Participate in scheduled after-hours phone coverage
Coordinate staffing solutions and respond to client, family, and clinical concerns
Deliver occasional direct care when needed to maintain service continuity
Maintain accurate documentation in compliance with College of Nurses practice standards
Work closely with the business owner
Make day-to-day decisions independently

Current RPN registration in good standing with the College of Nurses of Ontario
Strong organizational, communication, clinical judgment, and problem-solving skills
Ability to work independently, manage competing priorities, and make sound decisions
Professional, client-focused approach when communicating with families, caregivers, and referral partners
Comfortable using scheduling software and electronic medical records
Valid driver's license and reliable transportation
Travel to client homes and partner facilities is required
Weekend availability is mandatory
Some after-hours on-call coverage
Previous supervisory or home-care experience is an asset but is not required