Technical Customer Support Contractor for Trust Wallet, a leading non - custodial cryptocurrency wallet. Providing user support and troubleshooting issues across wallet functionality and payment systems.
About the role
- Update Benefits Administrator managing client and plan member requests related to eligibility processes. Collaborating with other teams and ensuring accurate administration of client plans.
Responsibilities
- manage client and plan member requests related to eligibility processes
- collaborate with other Manulife teams inside and outside AdminAdvantage
- act as the Plan Administrator for large clients with complex plans
- manage day-to-day administration of assigned policies
- process member-related eligibility requests daily
- manage client inbox items submitted by employers
- administer all member eligibility processes
- provide accurate answers to client requests
- partner with Call Centre Representatives and other Group Benefits resources
- triage and assign work to team members as needed
Requirements
- at least 3 years in customer service profession
- excellent knowledge of MS applications & communication tools
Benefits
- health, dental, mental health, vision insurance
- short- and long-term disability insurance
- life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- generous paid time off program in Canada (including holidays, vacation, personal, and sick days)
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