Bilingual Document Specialist supporting a positive customer experience in Group Benefits Administration at Sun Life by processing documents and managing inquiries.
About the role
- Bilingual Training & Documentation Specialist facilitating training in English and French for New Business at Manulife. Engaging learners effectively while supporting the retail insurance operations team.
Responsibilities
- Deliver comprehensive training for New Business – Retail Insurance Operations
- Facilitate training in both English and French
- Support and motivate groups of learners focusing on adult learning principles
- Demonstrate excellence across facilitation skills
- Identify learner risk and initiate risk mitigation processes
- Provide progress updates to stakeholders
- Recommend and implement learning risk mitigation strategies
- Collaborate with partners to identify training needs and map training plans
- Coordinate all aspects of learning delivery
- Maintain the integrity and quality of the Knowledge Management System
- Consult with leaders to ensure adherence to knowledge management strategy
Requirements
- Bilingual (French/English) is required
- 3 – 4 years of related industry experience
- Insurance operational and related system knowledge a strong asset
- Strong technical skills and experience with learning and facilitations software
- Strong ability to present information, provide instruction and direction to manage learners
- Ability to work under pressure, prioritize workload and adapt to changing circumstances
- Customer obsession mindset
- Learn new information quickly and collaborate effectively with internal and external partners
- Virtual facilitation skills that can engage online learners is an asset
- Experience in adult learning theory and methodology is an asset
- Facilitation certification is an asset
- Excellent written and verbal communications skills, proof reading skills and documentation skills
Benefits
- Health insurance
- Dental insurance
- Mental health support
- Vision insurance
- Short- and long-term disability
- Life and AD&D insurance
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension plan
- Global share ownership plan with employer matching contributions
- Paid time off including holidays, vacation, personal, and sick days
- Full range of statutory leaves of absence
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