Learning Project Analyst at Manulife driving impactful learning initiatives and optimizing strategies through data insights for customer experience. Managing projects and championing best practices in a corporate environment.
Responsibilities
Drive impactful learning initiatives end-to-end—own the plan, the data, and the outcomes
Lead medium-to-large Customer Experience learning projects: build and track plans, milestones, risks, and dependencies; ensure delivery readiness
Translate business and performance data into learning strategies; partner with Learning Delivery and Business Partners to optimize design and Train-the-Trainer
Measure what matters: evaluate participation, capability uplift, behavior change, and performance outcomes; run post-implementation reviews to drive continuous improvement
Turn data into decisions: analyze trends, skill gaps, cohorts, and feedback; align learning outcomes to Key Performance Indicators (KPIs) and CX metrics; visualize insights via dashboards
Enable change: manage evolving scope and timelines, identify and escalate risks, and guide cross-functional teams through competing priorities
Champion best practices: apply modern project methodologies, streamline processes, and share standards across programs
Requirements
5+ years in project management (corporate scale)
3+ years leading digital, learning, or design initiatives
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