LP
Sr. Project Manager
LinkedIn Recruiter Post
Our top 5 banking client is looking for a Sr. Project Manager for a contract role in downtown Toronto, requiring 3 days/week onsite.
About the role
- Learning Project Analyst at Manulife driving impactful learning initiatives and optimizing strategies through data insights for customer experience. Managing projects and championing best practices in a corporate environment.
Responsibilities
- Drive impactful learning initiatives end-to-end—own the plan, the data, and the outcomes
- Lead medium-to-large Customer Experience learning projects: build and track plans, milestones, risks, and dependencies; ensure delivery readiness
- Translate business and performance data into learning strategies; partner with Learning Delivery and Business Partners to optimize design and Train-the-Trainer
- Measure what matters: evaluate participation, capability uplift, behavior change, and performance outcomes; run post-implementation reviews to drive continuous improvement
- Turn data into decisions: analyze trends, skill gaps, cohorts, and feedback; align learning outcomes to Key Performance Indicators (KPIs) and CX metrics; visualize insights via dashboards
- Enable change: manage evolving scope and timelines, identify and escalate risks, and guide cross-functional teams through competing priorities
- Champion best practices: apply modern project methodologies, streamline processes, and share standards across programs
Requirements
- 5+ years in project management (corporate scale)
- 3+ years leading digital, learning, or design initiatives
- Customer Experience/performance environments preferred
- Financial services is a plus
- Strong data literacy: trend, scenario, skill-gap, and cohort analysis; Key Performance Indicators (KPI) alignment; feedback evaluation; storytelling; dashboard fluency
- Mastery of project/workflow tools
- Strong grasp of adult learning principles and evaluation
- Clear, persuasive communicator with excellent stakeholder management and influence
- Organized, detail-driven, and comfortable juggling multiple priorities
- Curious, collaborative, and improvement-focused
- Agile or PMP-style certifications are an asset
Benefits
- health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
- financial education and counseling resources
- generous paid time off program in Canada including holidays, vacation, personal, and sick days
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