About the role

Manager supporting digital strategy and program management at Manulife. Maintaining digital roadmaps and collaborating with cross-functional teams for Canadian customers.

Responsibilities

Maintain and evolve the Unified Digital roadmap, including milestones, dependencies, and risks
Support governance routines (working forums, risk/issue tracking, decision logs)
Coordinate planning cycles and prepare materials for leadership discussions
Consolidate updates from multiple workstreams into clear, structured summaries
Develop and maintain templates and processes that improve clarity and consistency
Identify opportunities for reusability and alignment across teams to advance Unified experiences for customers
Partner with Data & AI team to refine digital measurement frameworks
Build dashboards and scorecards to track progress and customer impact
Prepare executive-ready materials and communications to support Digital & CX leadership
Coordinate priorities and deliverables across teams to ensure alignment
Build strong, collaborative relationships with Canadian and global partners

5–7 years in digital transformation and/or program management experience
Excellence in portfolio/program management, prioritization, and building repeatable systems that scale
Strong digital fluency across web and/or mobile experiences, with a user-centric mindset
Experience building or using measurement frameworks to evaluate impact
Strong communication skills with the ability to turn technical or complex inputs into clear, concise updates for executives
Exceptional stakeholder management and facilitation skills;
Familiarity with Mural and modern program management tools/best practices
PMP, Prosci, CCMP, or PRINCE2 preferred

Health, dental, mental health, and vision insurance
Short- and long-term disability coverage
Life and AD&D insurance coverage
Adoption/surrogacy and wellness benefits
Employee/family assistance plans
Retirement savings plans including pension and global share ownership plan with employer matching
Financial education and counseling resources
Generous paid time off including holidays, vacation, personal, and sick days