Senior Program Manager leading program delivery and support operations across Canada. Ensuring compliance with Protected B security requirements in NG9 - 1 - 1 systems.
About the role
- Manager supporting digital strategy and program management at Manulife. Maintaining digital roadmaps and collaborating with cross-functional teams for Canadian customers.
Responsibilities
- Maintain and evolve the Unified Digital roadmap, including milestones, dependencies, and risks
- Support governance routines (working forums, risk/issue tracking, decision logs)
- Coordinate planning cycles and prepare materials for leadership discussions
- Consolidate updates from multiple workstreams into clear, structured summaries
- Develop and maintain templates and processes that improve clarity and consistency
- Identify opportunities for reusability and alignment across teams to advance Unified experiences for customers
- Partner with Data & AI team to refine digital measurement frameworks
- Build dashboards and scorecards to track progress and customer impact
- Prepare executive-ready materials and communications to support Digital & CX leadership
- Coordinate priorities and deliverables across teams to ensure alignment
- Build strong, collaborative relationships with Canadian and global partners
Requirements
- 5–7 years in digital transformation and/or program management experience
- Excellence in portfolio/program management, prioritization, and building repeatable systems that scale
- Strong digital fluency across web and/or mobile experiences, with a user-centric mindset
- Experience building or using measurement frameworks to evaluate impact
- Strong communication skills with the ability to turn technical or complex inputs into clear, concise updates for executives
- Exceptional stakeholder management and facilitation skills;
- Familiarity with Mural and modern program management tools/best practices
- PMP, Prosci, CCMP, or PRINCE2 preferred
Benefits
- Health, dental, mental health, and vision insurance
- Short- and long-term disability coverage
- Life and AD&D insurance coverage
- Adoption/surrogacy and wellness benefits
- Employee/family assistance plans
- Retirement savings plans including pension and global share ownership plan with employer matching
- Financial education and counseling resources
- Generous paid time off including holidays, vacation, personal, and sick days
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