Senior Solutions Architect Operations Manager optimizing operational systems, workflows, and reporting for GitLab’s DevSecOps platform. Supporting SA capacity planning, customer engagements, and data quality.
About the role
- Senior Solutions Engineer in a SaaS startup building integrations for enterprise customers. Leading technical projects and collaborating with cross-functional teams for business growth.
Responsibilities
- Server as the primary technical point of contact for enterprise customers onboarding and beyond.
- Translate business requirements into technical solutions, working closely with Customer Success and Account Managers.
- Build, configure, and test integrations between Mavenoid and external systems–such as CRMs, CCaaS platforms, CMSs, and e-commerce systems.
- Lead technical discovery sessions to gather integration requirements.
- Troubleshoot and resolve integration issues, collaborating with both clients and our internal engineering teams.
- Provide clear technical documentation and guidance for internal and external stakeholders.
- Help define and scale our North American Solutions function—setting the bar for future hires.
Requirements
- 5+ years experience with complex implementations for large enterprise customers (AI/SaaS experience is required)
- Experience with CCaaS, UCaaS and/or AI Voice Agents
- Solid understanding of HTTPS-based integrations, including REST and GraphQL APIs, and experience connecting with third-party systems.
- Familiarity with at least one programming language (e.g., TypeScript, JavaScript, Python). TypeScript is our core stack–experience is a plus.
- Experience working with enterprise platforms like Salesforce, Zendesk, Twilio, AWS and Content Management Systems.
- Ability to communicate technical concepts clearly to both technical and non-technical audiences.
- Comfortable managing multiple projects and shifting priorities in a dynamic environment.
- Strong interpersonal skills and ability to build trust with both clients and internal teams.
- Self-starter mindset–comfortable operating with autonomy in a fast-paced environment.
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