Bilingual claims adjudicator reviewing life insurance claims and administering policy benefits for Manulife Canada. Supporting Canadian clients through accurate, empathetic claim decisions and administration.
About the role
- Bilingual Business Development Specialist at McCarthy Tétrault, focus on client engagement and market strategies. Responsibilities include marketing plans and supporting business development initiatives.
Responsibilities
- Provide strategic support and recommendations for the development of marketing, business development, and client plans for various practice groups, sector groups, market groups, and strategic issue groups
- Contribute to the execution of go-to-market strategies and targeted initiatives
- Lead and/or support the execution of business development initiatives, including sponsorships, conferences, directory and awards submissions, creation and updating of marketing materials, and related tasks as needed
- In collaboration with Research, Client Service & Innovation (CSI), and Finance, compile and analyze competitive and commercial intelligence reports to support practice groups, industry groups, and client teams in their business development efforts
- Assist lawyers and the Clients & Markets team in responding to client requests for firm information, including capability documents, fact sheets, and lists of matters
- Regularly identify and submit significant matters to the Transactions and Mandates team for use in pitch materials, rankings, the website, award applications, and marketing collateral
- Track business development and marketing activities and information in various databases, including Salesforce
- Contribute to our Net Promoter Score (NPS) program by collecting and recording important client feedback
- Support the Marketing Solutions team by routing requests to the appropriate functional teams, facilitating updates to lawyer profiles, and providing other services as needed
- Perform other relevant duties as assigned
Requirements
- Bachelor's degree in marketing, communications, or a related field
- Minimum 3 to 5 years of relevant experience, preferably in a professional services environment
- Bilingual in French and English (required)
- Proficiency with the MS Office suite; ability to quickly learn and leverage new technology solutions
- Prior experience with Salesforce and SharePoint (an asset)
- Strong verbal and written communication skills
- Excellent organizational skills
- Ability to manage multiple tasks simultaneously and prioritize while meeting tight deadlines
- Ability to complete assigned tasks in a systematic and logical manner with strong attention to detail
- Professional maturity, interpersonal skills, tact, and discretion
- Ability to work in a fast-paced, high-demand environment
- Flexibility and adaptability
Benefits
- Outstanding benefits from day one, including firm-paid group insurance coverage
- A wellness program
- A technology spending allowance
- Competitive compensation
- Overtime pay
- Generous time off, including a volunteer day and a personal birthday day off
- Opportunities for growth and professional development at all levels
- Frequent opportunities to engage with the community
- A commitment to equity, diversity, and inclusion
- A collaborative, cohesive culture
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