Bilingual Document Specialist supporting a positive customer experience in Group Benefits Administration at Sun Life by processing documents and managing inquiries.
About the role
- Bilingual Coordinator responsible for CPD strategy and programming at McCarthy Tétrault. Ensuring compliance and delivering quality lawyer education across jurisdictions.
Responsibilities
- Owning and administering all aspects of Continuing Professional Development (CPD) requirements across all jurisdictions in which the Firm operates, ensuring compliance, consistency and strategic alignment with the MT Academy.
- Developing and maintaining deep knowledge of CPD accreditation requirements across all applicable jurisdictions and monitoring changes to regulatory regimes.
- Establishing and maintaining national standards and best practices for CPD accreditation, tracking and compliance across all MT Academy programming.
- Supporting the effective use and continuous improvement of CPD-related systems, tools and best practices (e.g., learning management systems and tracking tools) to ensure accurate recording and reporting of CPD activity.
- Leading the accreditation process for all eligible internal and external programming, including preparing and submitting applications, tracking approvals and maintaining accreditation records.
- Ensuring accurate CPD accreditation language is incorporated into all program communications, including invitations, reminders, confirmations and post-program materials for both internal and client-facing programs.
- Owning national CPD tracking processes, including overseeing attendance tracking and the collection, verification and maintenance of attendance records for all eligible CPD activities.
- Acting as the primary point of contact for CPD-related inquiries, providing guidance to lawyers, practice groups and internal stakeholders on accreditation, eligibility and compliance requirements.
- Co-ordinating with MT Academy team members and other stakeholders to support CPD requirements for multi-jurisdictional programs, and maintain oversight of lawyers with obligations in multiple regions to support them in identifying and completing eligible programming.
- Partnering with our Clients and Markets team responsible for client-facing programming to ensure external programs meet accreditation requirements and are appropriately structured and documented.
- Preparing CPD-related reporting and analytics, including tracking participation, compliance status and trends to inform planning and decision-making.
- Providing administrative and coordination for all lawyer programming that comprise MT Academy and the MT Professional Journey, student programs, and various mandatory Firm-wide programs.
- Supporting the administration of programs and events in the client-facing MT Academy portfolio.
Requirements
- Undergraduate university or college degree.
- Study related to adult learning an asset.
- A minimum of five years of experience in a program development and implementation role with significant administrative responsibilities.
- Experience interfacing with senior professionals and members of the business community.
- Law firm or other professional services firm experience preferred.
- Event management an asset.
- Significant flexibility in order to deliver various education programs including flexible lunch hours, arrival and departure times as well as some evening work during heavy workload periods.
- Excellent verbal and written communication skills and comfortable speaking to groups of students and lawyers at programs or meetings.
- Fluency in English and French, both spoken and written, required.
- Strong interpersonal skills and comfortable working with lawyers, clients and staff individually and in teams.
- High level of service orientation with the ability to problem solve independently and practically.
- Self-starter who takes initiative with exceptional organizational and time management skills.
Benefits
- Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness and technology reimbursements.
- Competitive compensation, paid overtime and generous time off, including a day off to volunteer and a day off for your birthday.
- A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
- Strong community involvement and a commitment to equity, diversity and inclusion.
- A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Caseworker managing patient and provider support for Cencora’s Innomar Strategies. Implementing case - management protocols and providing telephone support for funding and access issues.
Bilingual Corporate Roadside Assistance Representative handling inquiries for Canadian Tire. Providing customer service with availability for scheduling between 6AM to 11PM.
Bilingual Nurse Case Manager in McKesson's Patient Support Programs. Coordinating patient education and adherence support across the treatment journey in Canada.
Senior Associate at PwC specializing in SAP consulting services for operational efficiency. Analyzing client needs and implementing software solutions across SAP applications.
SAP EAM Consultant focused on delivering SAP solutions to enhance operational efficiency for clients. Collaborating across teams to implement and support complex business processes in SAP.
Customer Payments Specialist identifying and collecting delinquent payments for Equitable Bank. Responsible for maintaining high customer service values while managing collections in residential and commercial mortgages.
Vocational Case Coordinator managing referrals for TSA and EECA programs in Canada. Collaborating with multiple stakeholders and supporting operational efficiencies in vocational services.
Bilingual Senior Integration Specialist managing ongoing data feeds for item catalogs and purchase orders at Sodexo. Collaborating with partners and technical teams to ensure accuracy and integrity of system data.
Bilingual Integration Specialist working remotely with suppliers and technical teams at Sodexo. Maintaining data integrity and collaborating on data flow solutions.