Overnight bilingual banking advisor supporting RBC clients through phone, chat, video, and digital channels. Resolving banking concerns and delivering client - focused solutions for Canada’s largest bank.
About the role
- Bilingual Coordinator responsible for CPD strategy and programming at McCarthy Tétrault. Ensuring compliance and delivering quality lawyer education across jurisdictions.
Responsibilities
- Owning and administering all aspects of Continuing Professional Development (CPD) requirements across all jurisdictions in which the Firm operates, ensuring compliance, consistency and strategic alignment with the MT Academy.
- Developing and maintaining deep knowledge of CPD accreditation requirements across all applicable jurisdictions and monitoring changes to regulatory regimes.
- Establishing and maintaining national standards and best practices for CPD accreditation, tracking and compliance across all MT Academy programming.
- Supporting the effective use and continuous improvement of CPD-related systems, tools and best practices (e.g., learning management systems and tracking tools) to ensure accurate recording and reporting of CPD activity.
- Leading the accreditation process for all eligible internal and external programming, including preparing and submitting applications, tracking approvals and maintaining accreditation records.
- Ensuring accurate CPD accreditation language is incorporated into all program communications, including invitations, reminders, confirmations and post-program materials for both internal and client-facing programs.
- Owning national CPD tracking processes, including overseeing attendance tracking and the collection, verification and maintenance of attendance records for all eligible CPD activities.
- Acting as the primary point of contact for CPD-related inquiries, providing guidance to lawyers, practice groups and internal stakeholders on accreditation, eligibility and compliance requirements.
- Co-ordinating with MT Academy team members and other stakeholders to support CPD requirements for multi-jurisdictional programs, and maintain oversight of lawyers with obligations in multiple regions to support them in identifying and completing eligible programming.
- Partnering with our Clients and Markets team responsible for client-facing programming to ensure external programs meet accreditation requirements and are appropriately structured and documented.
- Preparing CPD-related reporting and analytics, including tracking participation, compliance status and trends to inform planning and decision-making.
- Providing administrative and coordination for all lawyer programming that comprise MT Academy and the MT Professional Journey, student programs, and various mandatory Firm-wide programs.
- Supporting the administration of programs and events in the client-facing MT Academy portfolio.
Requirements
- Undergraduate university or college degree.
- Study related to adult learning an asset.
- A minimum of five years of experience in a program development and implementation role with significant administrative responsibilities.
- Experience interfacing with senior professionals and members of the business community.
- Law firm or other professional services firm experience preferred.
- Event management an asset.
- Significant flexibility in order to deliver various education programs including flexible lunch hours, arrival and departure times as well as some evening work during heavy workload periods.
- Excellent verbal and written communication skills and comfortable speaking to groups of students and lawyers at programs or meetings.
- Fluency in English and French, both spoken and written, required.
- Strong interpersonal skills and comfortable working with lawyers, clients and staff individually and in teams.
- High level of service orientation with the ability to problem solve independently and practically.
- Self-starter who takes initiative with exceptional organizational and time management skills.
Benefits
- Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness and technology reimbursements.
- Competitive compensation, paid overtime and generous time off, including a day off to volunteer and a day off for your birthday.
- A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
- Strong community involvement and a commitment to equity, diversity and inclusion.
- A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.
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