Bilingual Mortgage Fulfilment Officer at Manulife Bank verifying residential mortgage applications and preparing mortgage - related transactions. Collaborate with internal partners and ensure customer service standards are met.
About the role
- Bilingual Patient Services Specialist supporting patients and healthcare providers in accessing therapy reimbursements. Responsible for accurate documentation and timely patient communication in English and French.
Responsibilities
- Serve as a bilingual point of contact for patients, insurers, and physician offices regarding reimbursement and patient support documentation
- Collect, review, and submit completed reimbursement forms to private and/or provincial drug plans
- Follow up with insurers and agencies to obtain coverage decisions and provide timely status updates
- Enter and maintain accurate case notes, documentation, and outcomes in patient databases
- Escalate complex cases or issues outside program scope in accordance with established processes
- Meet defined service levels, quality standards, and key performance indicators
Requirements
- High school diploma or equivalent, or an equivalent combination of education and experience
- 3+ years of related experience in an administrative, healthcare support, patient services, call centre, or customer service role
- Fluency in English and French (verbal and written)
- Strong data entry, documentation, and administrative skills
- Ability to follow defined procedures, manage multiple priorities, and meet deadlines
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
- Annual bonus
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