About the role

Bilingual Patient Services Specialist supporting patients and healthcare providers in accessing therapy reimbursements. Responsible for accurate documentation and timely patient communication in English and French.

Responsibilities

Serve as a bilingual point of contact for patients, insurers, and physician offices regarding reimbursement and patient support documentation
Collect, review, and submit completed reimbursement forms to private and/or provincial drug plans
Follow up with insurers and agencies to obtain coverage decisions and provide timely status updates
Enter and maintain accurate case notes, documentation, and outcomes in patient databases
Escalate complex cases or issues outside program scope in accordance with established processes
Meet defined service levels, quality standards, and key performance indicators

High school diploma or equivalent, or an equivalent combination of education and experience
3+ years of related experience in an administrative, healthcare support, patient services, call centre, or customer service role
Fluency in English and French (verbal and written)
Strong data entry, documentation, and administrative skills
Ability to follow defined procedures, manage multiple priorities, and meet deadlines