Project Manager leading e - commerce implementations and client stakeholder engagement at Zaelab. Collaborating with offshore teams and managing project scope using Agile methodologies.
About the role
- Project Coordinator managing HR survey processes and client relationships for McLean & Company. Ensuring quality assurance and addressing client inquiries during the survey lifecycle.
Responsibilities
- Responsible for the successful launch and delivery of a full range of HR surveys, including McLean & Company’s Employee Engagement, New Hire, Exit, and Management & Governance.
- Lead client scoping calls to gain an understanding of client goals and requirements and build a project plan.
- Build and test surveys.
- Launch surveys and respond to participant questions and/or issues.
- Understand and work with proprietary survey software to determine how to deliver on the diagnostic needs of clients.
- Maintain quality assurance/control processes.
- Address client questions and manage client expectations while maintaining a high standard of customer service.
- Identify opportunities for process improvement.
Requirements
- 1-3 years of experience
- Undergraduate degree
- High proficiency with the Microsoft Suite, specifically Excel, Word, and PowerPoint
- Experience with employee surveys and/or research
- Experience with survey software
- Experience with quality assurance practices
- Experience with Salesforce
- Experience with agile project management practices
Benefits
- Equity opportunities
- Remote work options
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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