About the role

Trainer responsible for delivering training and developing materials for operational employees. Engaging learning through various methods for effective skill and knowledge retention.

Responsibilities

Deliver end-user (in-person, virtual or hybrid) training for Operations teams through various learning instructional methods (eLearning, instructor-led, collaborative, blended)
Apply adult-learning principles to support learner engagement, retention, and skill development
Provide ongoing support to learners during and after training to reinforce desired learning outcomes
Offer individualized coaching and guidance throughout and following training sessions
Provide constructive and timely feedback to support performance expectations
Ensure participant engagement and foster a respectful, inclusive, and effective learning environment
Validate course design, including content relevance, flow, and instructional style
Test and review new learning modules (e-learning, assessments, exercises) and provide feedback
Facilitate quizzes, practical assessments, and knowledge checks to evaluate learning effectiveness
Monitor and document learner performance, progress, achievements, and development needs
Communicate training outcomes, attendance, and required follow-up actions to leadership
Conduct training needs analysis by collaborating with staff and leadership

Diploma or degree in Education, HR, Adult Learning, or related field
Minimum 2 years of relevant training and facilitation experience through classroom, online, virtual and web-based methodologies
Knowledge of and practical application of adult learning principles and instructional delivery principles
Easily gains trust and support of peers, encourages collaboration, remains composed, and is receptive to feedback
Excellent time management skills; effectively establishes priorities and adapts to change
Strong presentation and facilitation skills with the ability to clearly explain concepts and provide direction
Life-long learner with interest in Medavie Claims and Administration systems, products, processes, and learning industry best practices
Bilingualism (French and English): To meet the needs of our clients, the person in this role must be bilingual

A health and dental care plan that is 100% employer‑paid from the first day
A performance bonus program
A culture that strongly supports employee learning and professional development
Work–life balance that includes flexible schedules and the possibility of working from home
An environment focused on employee well‑being, with health assessment tools and funding for sports and wellness‑related activities