Overnight bilingual banking advisor supporting RBC clients through phone, chat, video, and digital channels. Resolving banking concerns and delivering client - focused solutions for Canada’s largest bank.
About the role
- Trainer responsible for delivering training and developing materials for operational employees. Engaging learning through various methods for effective skill and knowledge retention.
Responsibilities
- Deliver end-user (in-person, virtual or hybrid) training for Operations teams through various learning instructional methods (eLearning, instructor-led, collaborative, blended)
- Apply adult-learning principles to support learner engagement, retention, and skill development
- Provide ongoing support to learners during and after training to reinforce desired learning outcomes
- Offer individualized coaching and guidance throughout and following training sessions
- Provide constructive and timely feedback to support performance expectations
- Ensure participant engagement and foster a respectful, inclusive, and effective learning environment
- Validate course design, including content relevance, flow, and instructional style
- Test and review new learning modules (e-learning, assessments, exercises) and provide feedback
- Facilitate quizzes, practical assessments, and knowledge checks to evaluate learning effectiveness
- Monitor and document learner performance, progress, achievements, and development needs
- Communicate training outcomes, attendance, and required follow-up actions to leadership
- Conduct training needs analysis by collaborating with staff and leadership
Requirements
- Diploma or degree in Education, HR, Adult Learning, or related field
- Minimum 2 years of relevant training and facilitation experience through classroom, online, virtual and web-based methodologies
- Knowledge of and practical application of adult learning principles and instructional delivery principles
- Easily gains trust and support of peers, encourages collaboration, remains composed, and is receptive to feedback
- Excellent time management skills; effectively establishes priorities and adapts to change
- Strong presentation and facilitation skills with the ability to clearly explain concepts and provide direction
- Life-long learner with interest in Medavie Claims and Administration systems, products, processes, and learning industry best practices
- Bilingualism (French and English): To meet the needs of our clients, the person in this role must be bilingual
Benefits
- A health and dental care plan that is 100% employer‑paid from the first day
- A performance bonus program
- A culture that strongly supports employee learning and professional development
- Work–life balance that includes flexible schedules and the possibility of working from home
- An environment focused on employee well‑being, with health assessment tools and funding for sports and wellness‑related activities
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