Bilingual Document Specialist supporting a positive customer experience in Group Benefits Administration at Sun Life by processing documents and managing inquiries.
About the role
- Disability Trainer responsible for developing and delivering training programs for Disability Case Management. Collaborating with teams to monitor training effectiveness and address operational challenges.
Responsibilities
- Deliver onboarding and core training programs for new Disability Case Management employees
- Assist in building and adjusting workload expectations during the initial weeks of training to align with operational needs
- Design, update, and maintain training materials, guides, and documentation
- Translate operational challenges into practical training solutions
- Collaborate with Quality Services and operational leaders to identify development needs
- Monitor training effectiveness and continuously improve programs
- Contribute to best practices, workflow improvements, and quality tools
Requirements
- Post-secondary education or equivalent combination of experience
- Minimum 5 years of experience in disability case management
- Strong knowledge of all disciplines in Case Management Services
- Highly proficient at writing in a clear, concise and structured manner
- Superior communication skills and adept at explaining concepts and giving direction
- Highly organized, self-directed and possessing excellent time management skills with the ability to establish priorities
- Experience in training delivery, facilitation, or instructional design
- Adult learning certification is considered an asset
- Computer Skills – Microsoft Office
- English proficiency is required to perform the duties of the role
Benefits
- A purpose driven organization dedicated to improving the well being of Canadians
- A comprehensive benefits package, including health and dental coverage that is 100% employer paid from day one, along with wellness benefits, health resources, and fitness center discounts
- A flexible work environment that supports work–life balance
- Strong professional development opportunities, including ongoing training, coaching, and career growth pathways
- A collaborative and inclusive culture where your expertise is valued and your contributions make a real impact
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