Customer Support Coordinator providing multichannel support for Trupanion partners including clinics and breeders. Role involves real - time assistance and strong customer relations skills.
About the role
- Rehabilitation Consultant responsible for providing medical and vocational rehabilitation services. Collaborating with stakeholders to facilitate successful return to work for individuals on disability.
Responsibilities
- Provide confidential and objective support as a third party to employees facing obstacles that prevent them from returning to work
- Manage return-to-work initiatives by acting as a liaison with employers, healthcare providers, and rehabilitation professionals
- Build and maintain a network of service providers across all regions where the company operates
- Review, analyze, and approve intervention mandates assigned to external providers to ensure relevance and quality of outcomes
- Participate in meetings with service providers, clients, brokers, and insured individuals
- Ensure excellence in services delivered by various providers and contribute to developing selection criteria and quality measures
- Take part in committees analyzing group experience and results
- Contribute to special projects such as system enhancements, tool selection, procedure development, new reports and ratios, and national committees
Requirements
- Post-secondary education in medical or rehabilitation management, or any related field
- 3 to 5 years’ experience as rehabilitation consultant or as a clinical rehabilitation services coordinator for third party payers (insurers).
- To meet the needs of the English-speaking clientele, this position requires bilingualism (French/English)
- Proficiency in Microsoft Office Suite
- Knowledge of medical and contractual fields
Benefits
- Flexible work arrangements and emphasis on work-life balance
- Comprehensive health, vision and dental plan that is 100% employer paid effective on your first day
- 100% employer-matched Defined Contribution Pension Plan
- Annual Incentive Bonus which recognizes your contribution to our success
- Paid vacation and additional Vacation Purchase Program
- Wellness benefits, health resources and fitness center discounts
- Career Growth: We offer a career path encouraging you to follow your passions, learn new skills and focus on growing your career with Medavie.
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