Mid - Market Account Manager growing revenue for Absorb Software’s AI - driven learning platform. Expanding customer accounts through upsells, cross - sells, renewals, and land - and - expand opportunities.
About the role
- Account Manager at Lever advising customers on best hiring practices using the Lever product suite. Focused on ensuring long-term success of clients through strong relationship management and account growth.
Responsibilities
- Serve as the primary point of contact for assigned client accounts, ensuring strong relationships and high levels of customer satisfaction.
- Manage and maintain ongoing communication with clients to understand their needs and provide appropriate solutions or services.
- Monitor account performance and identify opportunities for account growth through upselling or cross-selling additional products or services.
- Coordinate with internal teams such as sales, marketing, and support to ensure successful delivery of products and services to clients.
- Maintain accurate records of client interactions, account updates, and sales activity using CRM systems such as Salesforce or HubSpot.
- Prepare reports, presentations, and account reviews to track performance and communicate progress to clients and internal stakeholders.
Requirements
- Strong ability to build and maintain long-term client relationships while serving as the primary point of contact for assigned accounts.
- Excellent verbal and written communication skills, with the ability to present solutions clearly to clients and internal stakeholders.
- Proven negotiation and contract management skills to support renewals, pricing discussions, and mutually beneficial agreements.
- Strong problem-solving abilities with the capacity to quickly address client concerns and provide effective solutions.
- Experience using CRM platforms such as Salesforce or HubSpot to manage account activity, track opportunities, and maintain accurate client records.
- Strong organizational and time management skills with the ability to manage multiple accounts, priorities, and deadlines effectively.
Benefits
- Lever aligns salary offerings with industry standards, and offers comprehensive benefits.
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