Director of Customer Support leading global support for Litmus industrial AI and edge - data software. Scaling operations, technical capabilities, and enterprise customer outcomes.
About the role
- Customer Support/Success professional reviewing domain-specific documents for quality and relevance. Supporting Mercor’s AI model training and evaluation projects with structured feedback.
Responsibilities
- Review, assess, and provide structured feedback on domain-specific documents
- Ensure document quality, accuracy, and relevance
- Contribute to high-impact evaluation projects
- Work on projects focused on training and enhancing AI systems
- Collaborate with leading researchers
Requirements
- Bachelor’s degree (minimum)
- At least 2+ years of professional experience in a relevant domain
- Experience in customer support, service delivery, or customer success roles
- Strong analytical skills
- Strong written communication skills
- Strong proficiency in Excel, PowerPoint, and Word
- Strong document analysis and review skills
- Attention to detail
- Ability to follow structured guidelines
- Based in the United States, Europe, UK or Canada
- Must not require H1-B or STEM OPT support
Benefits
- Fully remote role
- Flexible schedule / work on your own schedule
- Weekly payments via Stripe or Wise based on services rendered
- Competitive pay
- Collaboration with leading researchers
- Opportunity to help shape the next generation of AI systems
- Referral rewards of up to $640 per successful referral
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