Senior Program Manager leading program delivery and support operations across Canada. Ensuring compliance with Protected B security requirements in NG9 - 1 - 1 systems.
About the role
- Program Manager leading execution of transformation programs at Mitacs. Ensuring alignment across corporate initiatives to deliver effective outcomes in a complex environment.
Responsibilities
- Provide leadership and governance across the TMO portfolio, ensuring enterprise transformation initiatives are aligned with organizational priorities.
- Lead the end-to-end delivery of Enterprise Transformation programs, including planning, execution, risks and issues management, dependency management, budget management, stakeholder engagement, and delivery of key program outcomes.
- Manage vendor coordination and governance, including day-to-day management of consulting partner relationships.
- Prepare materials for the Executive Steering Committee (ESC) on program delivery.
- Ensure that project and program-level risks, issues, dependencies, and opportunities are identified, assessed, and mitigated throughout the program lifecycle.
- Provide regular updates in both written reports and verbally to senior leadership, workstream leads, and stakeholders on program progress, Key Performance Indicators (KPIs), and risks.
- Track and report on KPIs to ensure that program goals are met.
- Facilitate cross-functional meetings to maintain alignment on project deliverables and ensure stakeholder alignment on critical priorities throughout the program lifecycle.
- Lead, coach, and develop a small project management & delivery team. Set clear objectives, performance expectations, and development plans for direct reports.
Requirements
- 8+ years of experience in program management within complex, multi-stakeholder environments.
- Minimum 5 years of experience directly managing Project Managers or similar roles.
- Program Management (PgM) or Project Management Professional (PMP) certification or equivalent.
- Certified Scrum Master (CSM), SAFe, Agile Certified Practitioner (PMI-ACP).
- Expertise in project management tools such as Smartsheet, MS Planner, Jira, or other industry-leading platforms.
- Experience managing portfolio budgets in excess of $10M.
- Proven ability to lead and coordinate small, cross-functional teams and collaborate across multiple business units and workstreams to achieve transformation goals.
- Excellent verbal and written communication skills, with the ability to engage and manage relationships with stakeholders at all levels of the organization.
- Active user of AI tools for productivity (e.g., Copilot, ChatGPT, Claude, or similar) with a mindset of continuous improvement and innovation.
Benefits
- Equity, diversity, and inclusion commitments
- Opportunities for continuous improvement and innovation
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