Overnight bilingual banking advisor supporting RBC clients through phone, chat, video, and digital channels. Resolving banking concerns and delivering client - focused solutions for Canada’s largest bank.
About the role
- Technical Client Consultant providing technical consultation on Moneris complex integration projects. Responsible for supporting integration teams and collaborating on deployment and issue resolution in a hybrid setup.
Responsibilities
- Provide technical and programming (client-side web technologies; HTML, CSS, JavaScript, XML, HTTP protocols) consultation to systems integrators, third-party developers and internal Moneris teams
- Be the subject matter expert (SME) in Moneris solutions for integrators from development to post-production for multiple projects simultaneously
- Collaborate with multiple internal teams on integration projects to ensure support and delivery, this includes supporting internal teams with technical advisory on Moneris Gateway Solutions
- Manage Escalations by contacting merchants and identifying critical areas and engaging several teams to facilitate issue resolution. Integration activities managing through to deployment independently or in-collaboration with senior resources.
Requirements
- Bachelor's degree or college diploma in computer science, or equivalent work experience
- 2+ years of experience in IT client consulting role, can read code and communicate with external stakeholders
- 1 year of programming experience is considered an asset
- Knowledge of Java, .net or PHP, and restful API (Json) is a big PLUS
- Strong documentation and client management skills
- Excellent communication and time management skills
- Must be fluent in French and English
Benefits
- Comprehensive Total Rewards Program, including performance-based bonuses
- Flexible benefits starting from day one
- Choice of a health spending account (HSA) or personal spending account (PSA)
- Retirement planning support, with profit-sharing programs including company match and a defined contribution pension plan
- Growth & development opportunities, including unlimited access to Coursera, mentorship programs, and an internal gig marketplace
- Holistic wellness support, with an Employee & Family Assistance Program, 24/7 virtual healthcare, and workplace wellness initiatives
- Flexibility that works for you, including hybrid work arrangements, a Work from Abroad program, and paid time off programs
- Recognition and rewards, with company-wide recognition programs, exclusive banking perks from RBC & BMO, and access to great employee discounts
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