Technical Project Manager leading voice infrastructure delivery for financial services at Morgan Stanley in Montreal. Overseeing multiple projects while coordinating with cross-functional teams to meet business objectives.
Responsibilities
Lead and execute voice and trader voice infrastructure deployments and refreshes across data center environments
Coordinate hardware procurement, logistics, installation, and staging of voice switches, routers, gateways, and circuits
Partner with engineering and operations teams to test, turn up, and operationalize new voice services into production
Own the full delivery lifecycle, including planning, execution sequencing, validation, and stabilization
Coordinate tasks across internal teams, vendors, and telecommunications providers to meet delivery objectives
Gather technical requirements and translate them into clear deployment plans
Execute implementation work during scheduled off-hours change windows, primarily Friday evenings and Saturdays
Act as the single point of accountability for execution quality and delivery success
Ensure production readiness through proper documentation and operational handover
Operate effectively in a fast-paced, high-pressure environment with multiple concurrent initiatives
Requirements
Bachelor’s degree or equivalent experience
At least 10 years of progressive experience delivering technology infrastructure initiatives
Strong background in voice telephony and telecommunications infrastructure within financial services
Proven experience deploying voice switches, routers, gateways, and circuit connectivity
Hands-on experience with Cisco, Avaya, and IPC voice technologies
Demonstrated experience executing off-hours and weekend production changes
Strong coordination and communication skills across engineering, operations, and third-party vendors
Ability to manage hardware deliveries, staging, and on-site installation activities
Comfortable working on-site (3 days per week) and during non-standard hours
Experience applying Agile delivery practices and Jira is a plus
CCNA / CCNP preferred.
Benefits
Comprehensive employee benefits and perks in the industry
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