Technical Implementation Manager responsible for onboarding new clients to SaaS solutions. Collaborating with customers to ensure smooth integration and providing technical support throughout implementation.
MS
Technical Project Manager – Voice Infrastructure Delivery
Posted last month
About the role
- Technical Project Manager leading voice infrastructure delivery for financial services at Morgan Stanley in Montreal. Overseeing multiple projects while coordinating with cross-functional teams to meet business objectives.
Responsibilities
- Lead and execute voice and trader voice infrastructure deployments and refreshes across data center environments
- Coordinate hardware procurement, logistics, installation, and staging of voice switches, routers, gateways, and circuits
- Partner with engineering and operations teams to test, turn up, and operationalize new voice services into production
- Own the full delivery lifecycle, including planning, execution sequencing, validation, and stabilization
- Coordinate tasks across internal teams, vendors, and telecommunications providers to meet delivery objectives
- Gather technical requirements and translate them into clear deployment plans
- Execute implementation work during scheduled off-hours change windows, primarily Friday evenings and Saturdays
- Act as the single point of accountability for execution quality and delivery success
- Ensure production readiness through proper documentation and operational handover
- Operate effectively in a fast-paced, high-pressure environment with multiple concurrent initiatives
Requirements
- Bachelor’s degree or equivalent experience
- At least 10 years of progressive experience delivering technology infrastructure initiatives
- Strong background in voice telephony and telecommunications infrastructure within financial services
- Proven experience deploying voice switches, routers, gateways, and circuit connectivity
- Hands-on experience with Cisco, Avaya, and IPC voice technologies
- Demonstrated experience executing off-hours and weekend production changes
- Strong coordination and communication skills across engineering, operations, and third-party vendors
- Ability to manage hardware deliveries, staging, and on-site installation activities
- Comfortable working on-site (3 days per week) and during non-standard hours
- Experience applying Agile delivery practices and Jira is a plus
- CCNA / CCNP preferred.
Benefits
- Comprehensive employee benefits and perks in the industry
Job title
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