Project Manager managing customer onboarding projects at Verafin, a fintech company. Leading cross-functional teams and ensuring a smooth onboarding experience for clients.
Responsibilities
Act as the primary point of contact for customers during onboarding projects, ensuring a smooth and positive experience
Plan, manage, and deliver onboarding projects by defining scope, milestones, timelines, and success criteria
Partner with customers and internal teams to manage expectations, identify risks, and proactively resolve issues
Track project progress and communicate updates clearly to customers and internal stakeholders
Collaborate with project managers and cross‑functional teams to continuously improve processes and delivery
Requirements
3+ years of experience in a customer‑facing role working with both internal and external stakeholders
Proven ability to manage multiple projects, priorities, and deadlines at the same time
Strong organizational and time‑management skills
Clear, confident communicator who can work effectively with technical and operational teams
A customer‑focused mindset with a passion for delivering high‑quality results
Project management certification or formal training (Nice to Have)
Experience in fintech, SaaS, or a regulated industry (Nice to Have)
Familiarity working in fast‑growing, evolving environments (Nice to Have)
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