Program Manager running Mila Ventures’ Founders in Residence program. Recruiting entrepreneurs, connecting them with AI researchers, and managing partnerships from sourcing to signed matches.
About the role
- VIP Program Manager responsible for leading high-value player strategy at NeoPollard Interactive. Overseeing a team to drive revenue growth and enhance player engagement.
Responsibilities
- Responsible for leading the company’s high‑value player strategy
- Oversee a team of Player Engagement Specialists who manage individual VIP relationships
- Own the full P&L of the VIP program, driving revenue growth, retention, and lifetime value through data‑driven decision‑making and personalized engagement initiatives
- Design and execute the overall VIP strategy, optimize player segmentation, and ensure exceptional service standards that strengthen loyalty and maximize profitability
- Lead and develop a team of Player Engagement Specialists, providing coaching, performance management, and strategic direction
- Own the VIP program P&L, including forecasting, budgeting, and delivering against revenue and margin targets
- Design and refine the VIP strategy, including segmentation, rewards, promotions, and lifecycle management
- Analyze player behavior and performance metrics to identify opportunities for growth, retention, and reactivation
- Collaborate with Marketing, Product, Compliance, and Operations to ensure seamless execution of VIP initiatives and adherence to regulatory requirements
- Develop personalized engagement plans for top‑tier players, ensuring high‑touch service and proactive relationship management
- Monitor competitive trends and industry best practices to continuously evolve the VIP offering
- Oversee escalations and complex player issues, ensuring timely and effective resolution
- Report on KPIs, including player value, churn, team performance, and program ROI
- Ensure compliance with responsible gaming policies and jurisdictional regulations
- Other duties as assigned
Requirements
- 5+ years of experience in online gaming, iGaming, hospitality, or a related customer‑centric industry
- Proven experience managing VIP, loyalty, or high‑value customer programs
- Strong leadership background with experience managing and developing teams
- Demonstrated ability to manage P&L, build forecasts, and make data‑driven decisions
- Deep understanding of player behavior, segmentation, and lifecycle management
- Excellent communication, negotiation, and relationship‑building skills
- Strong analytical mindset with proficiency in CRM tools, reporting platforms, and Excel/Sheets
- Ability to thrive in a fast‑paced, highly regulated environment
- Experience working cross‑functionally with marketing, product, and compliance teams
- Passion for delivering exceptional customer experiences and driving measurable business results
Benefits
- Comprehensive Health, Vision, and Dental Insurance
- Life Insurance & AD&D Insurance
- Generous RRSP Contribution
- Paid Vacation and Personal Time
- Wellness and Employee Assistance Program (EAP)
- Company-Provided Laptop and Cellphone
- Career Development Opportunities including Ongoing Training and Professional Development Courses (Including the NPi Leadership Academy for Emerging Leaders)
- Quarterly Profit-Sharing Program for All Employees Who Have Completed Six Months of Continuous Service
- Paid Parental Leave Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Senior program manager leading complex enterprise projects from initiation through completion. Coordinating cross - functional teams, budgets, stakeholders, and AI - enabled workflow automation.
Senior Design Program Manager scaling AI - enabled design operations at Instacart, a grocery - delivery company. Driving design systems, tooling, vendors, and cross - functional programs across product teams.
Senior Program Manager improving Dropbox’s distributed employee experience through AI, tools, and knowledge management. Leading research, experiments, and cross - functional programs that improve technology adoption and effectiveness.
Senior Program Manager delivering complex programs and operational initiatives for Social Innovation Canada, a national charitable organization. Coordinating governance, budgets, risks, reporting, and cross - functional execution remotely.
Senior Program Manager delivering client programs for DNAstack’s precision medicine and biomedical data - sharing software. Coordinating cross - functional teams, budgets, contracts, and executive stakeholders.
Program Manager leading workforce development programs for ICTC, Canada's digital - economy nonprofit. Managing budgets, partners, employers, reporting, and cross - functional delivery across Ontario.
Program Manager leading complex transmission, substation, and distribution project portfolios for Qualus, a power infrastructure solutions firm. Owning delivery, financial performance, risk, quality, contracts, and client outcomes.
Program Manager leading complex transmission, substation, and distribution project portfolios for Qualus. Owning delivery, financial performance, risk, contracts, and client outcomes.
Senior Program Manager shaping Thumbtack’s vendor strategy and scaled service operations. Building governance, measurement, and automation for a home - services platform.