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Manager, Credit Card Engagement & Retention
LinkedIn Recruiter Post
Manager, Credit Card Engagement & Retention - 1 - year contract in Toronto. Drive squad effectiveness and cross - functional initiatives.
About the role
- Project Manager for Innovation and Renovation at Nestlé managing medium to high complexity projects across the consumer value chain. Overseeing execution from ideation to project closure with a focus on business process improvements.
Responsibilities
- Lead the communication of project scope, objectives, key success criteria and expectations
- Build and manage the project schedule, defining the critical path, tracking activities to ensure functional team members are meeting agreed upon deadlines and approvals, generating and communicating status reports, and escalating critical issues.
- Facilitate problem solving for project setbacks and issues, using LEAN tools
- Preventive management of roadblocks and generation of project risk mitigation plans
- Coordinate and facilitating project discussions including kick-off meetings, project team meetings, risk assessments, lessons learned and post launch reviews
- Provide visibility and transparency to project status to cross functional team members, I&R Program Managers and Category Leadership Team.
- Develop, align and present projects for Gate Advancement, Deactivation and Scope Change at monthly Category Project Review Gate Meetings to Category Leadership team for review
- Apply leadership, coaching and influencing skills to manage cross-functional teams and drive projects forward, ensuring time and resources are used effectively and efficiently to meet project and business objectives.
- Lead cross-functional team in identifying and mitigating risks and opportunities.
- Identify solutions to remove roadblocks and drive corrective action to meet project goals and business commitment.
- Drive accountability and transparency across the consumer value chain - Flagging /escalating conflicts or misalignment to I&R Program Managers, Functional Leader and/or Category Leadership Team (with transparency, discretion and as appropriate)
- Engage, leverage and challenge cross-functional team to optimize every step across the consumer value chain
- Support the Category I&R Program Manager in bringing transparency to I&R Portfolio status, gaps and optimization options thru sharing of Program insights, reports and dashboards
- Coach and Support Commercialization Project Specialists as required
- Act as a delegate for I&R Program Manager for key I&R Meetings
- Responsible for the consistent application, disciplined execution, and continuous improvement of Nestlé’s I&R processes and tools
- Manage assigned projects and their cross-functional teams through the established processes, including the project review gate process.
- Identify, document and ensure implementation of business process optimization initiatives, in order to eliminate waste - creating value added best practices
- Drive proper and consistent use of the Nestle project management system by maintaining and ensuring data accuracy and documentation as specified by relevant policies and procedures, meeting established KPI's
- Maintain and drive effective use of project templates and documentation throughout project lifecycle
Requirements
- Minimum 8 years of cross functional experience preferred
- Minimum 5 years of effective project management experience
- Experience with stage gate methodology preferred
- Business / Commerce degree / BA required
- PMP (Project Management Professional) Certification an asset
Benefits
- Flexible and hybrid work arrangements
- Excellent training and development programs as well as opportunities to grow within the company
- Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
- Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
- Additional discounts on a variety of products and services offered by our preferred vendors and partnerships
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