Field service technician diagnosing and repairing Orange EV electric vehicles in Cambridge. Supporting customers, charging infrastructure, training, and regional service operations.
About the role
- Service Engineering Specialist in hybrid role troubleshooting hardware and software for heavy-duty transit buses. Leading commissioning activities and collaborating with vendors for solutions.
Responsibilities
- Lead the execution of commissioning activities, both onsite and/or remote. Troubleshoot and resolve hardware, software, and firmware issues that arise during commissioning.
- Create and evaluate the service bulletin and service instructions by working cross-functionally with Subject Matter Experts and suppliers.
- Initiate the transition of road incident in field service action report and task it to the FSAR engineering team to release the test programs.
- Investigate and resolve product issues of varying complexity by collaborating with vendors and engineering team to implement recommended solutions.
- Provide support in the development of diagnostic tools in the field to enable efficient serviceability.
- Provide guidance and propose actionable steps to resolve issues raised by field staff or directly by customers, ensuring adherence to timelines.
- Support cross-functional efforts to prevent the reoccurrence of known issues in the field.
- Assess and quantify the benefits of product improvement opportunities. Work with designers to implement the improvement for existing and future products as appropriate.
- Communicate the root cause and resolution of the technical issues effectively to internal and utility customers as required.
- Supply Technical Publications Department with updated information for the manuals as well as suggestions on how to improve the information in our manuals.
- Assists with controlled testing of components and installations to meet contractual obligations, ensure product reliability, and verify component fit.
- Special assignments as required.
Requirements
- Registered (or eligible to be registered) as Engineer in Training, Professional Engineer, or Certified Engineering Technologist – Electrical.
- 1 - 2 years’ experience with troubleshooting electrical/electronic, software/firmware, or process failure modes preferred.
- 1 - 2 years’ experience in PLC programming and familiarity with real-time service and diagnostic tools preferred.
- Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
- An ability to prioritize and execute many tasks in parallel.
- An excellent attention to detail and an ability to produce clear and concise written documents.
- Proficient with MS Office.
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