ServiceNow Developer designing and executing solutions for clients in multiple Canadian cities. Leading development efforts and collaborating with stakeholders for optimal platform performance.
About the role
- Senior Solution Architect specializing in ServiceNow Service Portal at NewRocket, enhancing user experiences and implementing dynamic solutions.
Responsibilities
- Create mobile and web applications based on site maps, wireframes and visual designs using standards compliant JavaScript, HTML5 and CSS3.
- Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems, query optimization, and report-writing.
- Design and customize Service Portal ServiceNow applications or product based solutions based on ServiceNow applications.
- Implements integrations with ServiceNow Discovery and Core module (Normal Incident, MIM, Problem, Knowledge, Change, ESS, CMS ).
- Creation of script-based Assignment and Approval rules, custom-related lists, Access Control list, UI Policy, and client script.
- Create and execute development plans as appropriate to meet changing needs and requirements.
- Understands ITIL V3 processes and is hands-on with ITIL process implementation.
- Conduct requirements gathering workshops for customers.
- Help integration team in planning and packaging the ServiceNow service portal integration solution.
- Draft use cases and functional requirements documents.
- Draft proposals and statements of work for solutions.
- Reviewing and providing guidance on functional requirements documents.
- Provide technical assistance in a pre-sale’s capacity.
Requirements
- 5+ years of ServiceNow Platform experience, with an in-depth understanding of ServiceNow architecture.
- 5+ years of experience in application development at a SaaS, PaaS, or Enterprise Software Development Company, preferably ServiceNow.
- Solid understanding of building performant and scalable user interfaces with large scale data, an obsession with design aesthetics, and engineering excellence.
- Experience with ServiceNow Service Portal (HTML, CSS, AngularJS, SASS, Bootstrap).
- ServiceNow Application Development (Scoped Applications) experience.
- 3rd Party Integrations Development (REST, SOAP, MID Servers, etc) experience.
- Understanding of object-oriented and relational database design.
- Experience interacting with REST APIs.
- Exposure and proficiency with HTML, CSS and JS.
- Exposure and understanding of design patterns.
- Passion in engineering science and technology. Excels in applying principles, techniques, procedures, and equipment to the design and production of managed services.
- Collaboration with customers is something you love to do! Including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Thrives in strategic planning, resource allocation, production methods, and coordination of people and resources.
- Knowledge of ITIL V3 processes and hands-on with ITIL process implementation.
Benefits
- Health insurance
- Career development opportunities
- Flexible working hours
- Paid time off
- Remote work options
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