LP
Manager, Credit Card Engagement & Retention
LinkedIn Recruiter Post
Manager, Credit Card Engagement & Retention - 1 - year contract in Toronto. Drive squad effectiveness and cross - functional initiatives.
About the role
- Senior Project Manager overseeing the lifecycle of strategic initiatives at Optiom, a specialty insurance Managing General Agency. Involved in scoping, planning, executing, and reporting across multiple teams and projects.
Responsibilities
- Own the full lifecycle of strategic initiatives across Optiom, O2 Insurance Services, and Bamboo Premium Financing — scoping, planning, executing, reporting, closing.
- Write the project plan, draft the steering committee deck, maintain the RAID log, and run the working session yourself.
- Manage interdependencies across concurrent initiatives, escalating sequencing decisions to the Director, Execution Office and VP Operations early — not late.
- Translate project status into business-relevant language for SLT and Aviva Canada governance interfaces.
- Communicate good news and bad news with equal professionalism.
Requirements
- A Bachelor's degree in Business Administration, Project Management, Operations Management, or a related field — or equivalent demonstrated experience that more than makes up for it.
- Minimum 5 years of progressive project management experience, with at least 2 years personally driving multi-stakeholder, cross-functional projects in a corporate environment.
- Demonstrated experience holding multiple concurrent projects without losing delivery rigour on any of them.
- Project management certifications such as PMP, PRINCE2, PMI-ACP, or Lean Six Sigma — useful as evidence of foundational training, but not required and not a substitute for delivery experience.
- Practical fluency in project management tools — Microsoft Project, Smartsheet, Asana, Jira, or equivalent.
- Bilingual English/French.
Benefits
- Comprehensive group benefits — medical, dental, vision, EAP — eligible from date of hire.
- Three weeks of vacation to start, increasing with tenure.
- Employer-supported professional development — designation renewal fees, professional memberships, and approved continuing education reimbursed where they directly support your work.
- Hybrid work model in Calgary with a minimum of three in-office days per week.
- An annual performance bonus of 10–15% of base.
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LP
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