Grocery merchandising leader shaping Giant Tiger’s Hard Discount assortment, pricing and promotions. Driving sales, profitability and customer value across its Canadian retail and franchise network.
About the role
- Head of Global Enablement building AI-powered systems for Owner, an AI-native platform helping restaurants and local businesses grow. Leading sales, onboarding, and customer success enablement.
Responsibilities
- Own enablement across the full customer journey, including onboarding and ramp, ongoing skill development, and adaptation to new products and workflows
- Design and roll out sales methodology training covering discovery, pain quantification, and selling across multiple product lines
- Build scalable, AI-enabled systems for training and content delivery
- Partner with technical teams to define product and positioning information needed for consistent training
- Train frontline sales and Customer Success managers on coaching and management practices
- Build systems that help managers reinforce methodology across teams
- Tie enablement work to metrics such as time to first call, ramp velocity, and call quality
- Identify top-performer practices and build repeatable systems
- Determine enablement structure across inbound, outbound, launch, and success motions
- Build and develop the enablement team over time
- Partner cross-functionally with Sales, Customer Success, Customer Support, Product, and People
- Report to the Chief Revenue Officer
- Travel to the sales office in Toronto
Requirements
- Track record of building an enablement function or methodology from the ground up, ideally at a company that scaled from early-stage through high growth
- Experience owning enablement across the full customer lifecycle, including sales, onboarding, ongoing skill development, and success/retention/expansion
- Direct experience selling or enabling in an SMB or high-velocity sales motion
- Understanding of how SMB or high-velocity sales differs from enterprise, procurement-driven selling
- A framework or methodology built or trained at a previous company, with evidence of measurable improvements in seller performance
- Comfort using AI tools to build scalable enablement systems
- Pragmatic, business-first approach to enablement
- Experience training and coaching frontline managers on management fundamentals
- Builder's mindset and willingness to be hands-on
- Must be based in the United States or Canada
Benefits
- Generous pre-IPO equity package
- Comprehensive health coverage
- Remote-first workplace
- Unlimited PTO
- Extra fun perks
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