Bilingual customer experience specialist supporting Plan Members and providers for Manion, a Canadian benefits administration firm. Handling coverage, claims, and service inquiries across phone, email, and live chat.
About the role
- Bilingual representative handling client calls and scheduling travel health services for Passport Health. Gathering travel details and securing timely vaccine and consultation appointments.
Responsibilities
- Serve as the first point of contact for clients via inbound phone calls
- Gather key travel details including destination, departure dates, and trip purpose
- Identify time-sensitive needs and secure same-day or near-term appointments when necessary
- Schedule consultations, immunization visits, and follow-up appointments with attention to detail
- Build trust and long-term relationships with clients
- Support leadership with administrative and project-based tasks
- Manage multiple requests calmly in a fast-paced environment
Requirements
- Previous customer service, sales, or call center experience
- Sales-oriented mindset with a track record of meeting goals
- Strong verbal and written communication skills
- Comfortable using Google Suite and learning new systems
- Bilingual English/French required
- Reliable, punctual, and calm under pressure
- Ability to work in-person at the Downtown Toronto office
- Set weekday schedule: 9:30 AM–6:00 PM or 10:30 AM–7:00 PM
- Saturdays on a rotational basis
Benefits
- Inclusive and equitable workplace
- Accessible recruitment process and interview accommodations
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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