LP
Multiple IT Openings
LinkedIn Recruiter Post
Multiple IT contract roles across Canada including Guidewire BSA, Database Admin, Technical Delivery Lead, Java Developers, SAP Consultants, Network Architects, and various other technical positions.
About the role
- Technical Customer Support Advocate optimizing support operations through AI and automation at Procurify. Bridging customer feedback to influence product development and enhance user experience.
Responsibilities
- Technical Problem Solving: You will manage and resolve complex inbound technical tickets via email and live chat. While most interactions are written, you will lead occasional video calls to troubleshoot high-priority issues and provide an expert, effortless user experience.
- Product Advocacy and Insights: You will serve as the essential bridge between customer friction and long-term product solutions. By identifying, reproducing, and documenting bugs for the Engineering team, you will ensure technical issues are resolved at the root. You will also act as a primary voice of the customer, gathering feedback from daily interactions to help shape and influence the product roadmap.
- AI and Knowledge Engineering: You will write and maintain high-quality internal and external documentation, including FAQs and how-to guides. You will leverage AI tools to optimize these resources, ensuring our AI Agents can effectively ingest and utilize data to assist both internal teams and external users.
- Workflow Automation: You will use a variety of AI tools in creative ways to automate, optimize, and expedite support workflows and internal processes.
- Customer Configurations: You will act as the technical lead for complex account setups, including provisioning, data and integrations, and workflow tailoring.
Requirements
- Experience: You bring 2 to 3+ years experience in a technical, customer-facing SaaS role. We have a strong preference for candidates with a background in Technical Account Management or Implementation, specifically within a high-growth startup environment.
- Ticketing and Workflow: You have experience with modern ticketing platforms like Zendesk, Intercom, or similar ecosystems and understand how to leverage them to manage high-volume technical inquiries effectively.
- Industry Knowledge: Prior experience with QuickBooks Online, NetSuite, or Microsoft ERPs is highly valued. Understanding Fintech ecosystems including KYC, fraud prevention, or platforms like AirWallex or Stripe is a significant asset.
- The Builder Mindset: You possess a builder mindset and thrive in fast-paced settings. You do not just follow processes; you identify gaps and leverage automation to scale efficiency. You are comfortable being scrappy when needed, finding creative workarounds to solve problems without requiring a rigid roadmap.
- Technical Problem Solving: You are an expert at diagnosing web and mobile application issues and are highly proficient in using Jira to track and resolve bugs.
- Systems and Integrations: You possess hands-on expertise in data migration, API setups, and SSO configurations.
- AI and Innovation: You have a genuine passion for AI and prompt engineering. You understand how well-structured technical content optimizes LLM-driven support systems to deflect issues and empower users.
- Strategic Communication: You can distill complex API challenges or intricate workflows into simple, actionable language for both technical and non-technical stakeholders.
Benefits
- Flexible working: We’re a remote-first organization with flexible working hours. Work anywhere from within Canada!
- Responsible time off: We trust our team to take the time they need to rest and recharge while staying accountable to their commitments.
- Extended health benefits: We prioritize our team’s health and well-being. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account.
- Community initiatives: We have a strong commitment to giving back to our communities, including regular volunteer days, our Donate Your Day program, and education lunch and learns.
- Stock options: Everyone has a chance to own a part of Procurify with our competitive stock program.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Audit Manager II for IT Applications at TD Bank, overseeing audits, implementing audit programs, and advising management on audit processes.
LP
Desktop Support Tech
LinkedIn Recruiter Post
Desktop Support Tech needed for 6m contract in Vancouver. 4 days onsite required. 1 - 2+ years IT support experience with Active Directory, Azure, PowerShell, hardware config.
LP
Multiple IT Openings in Canada
LinkedIn Recruiter Post
Multiple IT contract roles across Canada including Guidewire BSA, Database Admin, Technical Delivery Lead, and developers. Locations: Toronto, Montreal, Calgary, Scarborough, Saint - Laurent with various work arrangements.
IT Specialist providing technical support for end users at Demant's Kitchener location and remotely. Delivering IT services, managing requests, and ensuring a positive user experience.
IT Engineer enhancing Nitro's global IT infrastructure and services. Managing core systems and driving IT modernization initiatives in a cloud - first environment.
LP
Guidewire Opportunities
LinkedIn Recruiter Post
Multiple Guidewire contract roles (PolicyCenter & ClaimCenter) for QA, Developer, BSA, Project Manager. Remote Canada, certified candidates preferred.
LP
Recruitment Coordinator – Workday / Bank
LinkedIn Recruiter Post
Recruitment Coordinator managing early talent recruitment, campus initiatives, interview scheduling, and candidate engagement for a financial client. Requires 2 - 4 years experience and Workday proficiency.
LP
Benefits Consultant
LinkedIn Recruiter Post
Provide guidance on benefit offerings and administer benefit programs. Maintain data, perform calculations, ensure compliance, and deliver excellent customer service.
LP
IT Talent Wanted
LinkedIn Recruiter Post
Seeking IT professionals in Canada to solve real - world problems and grow with tech opportunities. Must be based in Canada with valid work visa.