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About the role
- Mid-Market Account Manager driving expansion across Arena SaaS customer accounts for PTC. Coordinating adoption, renewals, pipeline growth, and cross-functional commercial execution.
Responsibilities
- Own a defined territory patch and manage a portfolio of mid-market Arena customer accounts
- Prioritize accounts based on expansion potential, adoption signals, and strategic growth opportunities
- Identify, develop, and close expansion opportunities including additional users, teams, use cases, departments, and enterprise upgrades
- Conduct structured discovery to uncover adoption gaps, expansion triggers, and value-realization opportunities
- Build and execute account growth plans with cross-functional teams
- Orchestrate Customer Success, Solution Consulting, Solution Delivery, Marketing, and Renewal Specialist resources
- Provide direction and priorities across account teams and align growth strategy, risks, and next steps
- Serve as the primary commercial point of contact throughout the customer journey
- Engage stakeholders across business and functional levels and align Arena capabilities to customer needs
- Manage multiple accounts and opportunities in parallel using repeatable account-planning, pipeline, and stakeholder-engagement processes
- Partner with Renewal Specialists on account context, expansion opportunities, risk mitigation, and renewal strategy
- Own expansion pipeline, maintain accurate forecasts, and uphold CRM hygiene
- Apply structured sales methodology to progress deals
Requirements
- 3–7 years in SaaS Account Management, Sales, or Customer Success with revenue ownership
- Proven ability to manage a book of business or territory patch
- Track record of expansion/upsell across multiple accounts
- Track record of driving outcomes through cross-functional teams
- Strong prioritization and time management skills
- Experience working across multiple stakeholders within customer organizations
- Experience in a mid-market SaaS environment preferred
- Familiarity with customer adoption and usage platforms such as Gainsight preferred
- Experience working in a pod model (AM + CSC + SC) preferred
- MEDDIC or similar sales methodology experience preferred
- Applicants must be authorized to work in the United States without requiring current or future sponsorship from PTC
Benefits
- Employee share purchase program (ESPP) allowing the purchase of discounted PTC stock
- Potential eligibility for equity programs
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- Sick leave
- Tuition reimbursement
- 401(k) contributions and employer match
- Flexible spending accounts
- Life insurance
- Disability coverage
- Generous commuter subsidy for office-assigned employees
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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