Senior Manager governing sales enablement, CRM, RFP workflows, and institutional campaigns for Sun Life Global Investments, a Canadian asset manager. Driving adoption, data quality, and cross - functional execution.
About the role
- Global Sales Operations Specialist supporting Salesforce, Revenue Cloud, contracting, and CRM data for Pursuit’s destination hospitality and attractions business.
Responsibilities
- Provide operational, administrative, and system support to the Global Sales Team
- Support administration and adoption of Salesforce and Revenue Cloud
- Support Sales Managers with contracting, CRM processes, data maintenance, and system-related questions
- Create, maintain, and implement sales processes, tools, documentation, and resources
- Help Sales Managers complete Revenue Cloud contracting requirements independently
- Maintain accurate and timely sales information and data integrity across systems
- Collaborate with Sales Operations, Sales Managers, and internal stakeholders on consistent processes
- Provide training, onboarding, and ongoing support for sales systems and processes
- Provide coverage for other Sales Operations and Automation team members
- Support operational and administrative projects and initiatives
- Identify opportunities to improve sales processes, system adoption, documentation, and user experience
- Maintain Salesforce account, contact, opportunity, activity, and other CRM records
- Perform data updates, corrections, and quality checks
- Prepare and maintain rate sheets and contracting resources
- Create and maintain user guides, SOPs, training materials, and communications
- Assist with testing new system functionality, processes, and enhancements
- Provide professional support to internal and external stakeholders and assist with customer communications
Requirements
- A diploma in tourism, sales, business, administration, or a related field, with at least two years of relevant experience
- Experience supporting sales teams, business operations, CRM systems, or similar business processes
- Strong administrative, organizational, and communication skills
- Comfortable working with technology and learning new systems
- Experience using Salesforce or similar CRM platforms considered an asset
- Experience with sales contracting, Revenue Cloud, or other sales technology considered an asset
- Self-motivated, resourceful, and able to work independently while knowing when to seek support or escalate an issue
- Detail-oriented with a strong focus on accuracy and data quality
- Able to manage multiple priorities, deadlines, and requests in a fast-paced environment
- Strong interpersonal skills with the ability to build positive relationships across different teams and locations
- Comfortable providing training, guidance, and support to colleagues with varying levels of technical experience
- Collaborative team player willing to support broader Sales Operations initiatives
- Adaptable and comfortable working through changing systems, processes, and business requirements
- Proficient in Microsoft Office and willing to learn and adopt new technology and business systems
- Willing to travel domestically and internationally
- Valid passport required for conferences and business needs
Benefits
- Free access to Pursuit attractions
- 50% off for friends at Pursuit attractions
- Discounts on hotel stays, dining, and retail
- Subsidized mental health and wellness resources
- Inclusive, global team environment
- Opportunities to build career experience and make lifelong connections
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