Customer Support Coordinator providing multichannel support for Trupanion partners including clinics and breeders. Role involves real - time assistance and strong customer relations skills.
About the role
- Senior Associate specializing in Okta and Auth0 within cybersecurity team at PwC. Responsible for identity solutions, managing user access, and improving security practices.
Responsibilities
- Lead the design, implementation, and maintenance of Okta and Auth0 identity solutions in an enterprise environment
- Develop and configure authentication, authorization, and user lifecycle management workflows using Okta and Auth0 features
- Integrate Okta/Auth0 with various applications, APIs, and third-party services ensuring secure and scalable identity management
- Collaborate with developers, security teams, and system administrators to troubleshoot and resolve authentication and access issues
- Monitor and analyze system performance and security, recommending and implementing optimizations or improvements
- Document architecture, configuration, and operational procedures for identity management systems
- Mentor junior team members and contribute to continuous improvement initiatives within the IAM team
- Stay up-to-date with Okta and Auth0 platform updates, new features, and security best practices
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)
- 4+ years of experience with identity and access management solutions, specifically Okta and/or Auth0
- Strong knowledge of authentication protocols such as SAML, OAuth2, OIDC, LDAP, and WS-Federation
- Proven experience in integrating Okta/Auth0 with web applications, mobile apps, and APIs
- Hands-on experience with directory services (Active Directory, LDAP)
- Familiarity with scripting languages (e.g., JavaScript, Python, or PowerShell) for automation and customization
- Good understanding of security best practices related to IAM, including MFA, conditional access, and zero-trust principles
- Experience with REST APIs and configuring access policies and authorization rules
- Strong troubleshooting, analytical, and communication skills
- Ability to work onsite collaborating directly with technical teams and stakeholders.
- Willing to learn other security products.
- Fluency in French required for Quebec based opportunities, fluency in French is an asset outside of Quebec.
Benefits
- Competitive compensation package
- Opportunities to participate in variable incentive pay programs
- Inclusive benefits and flexibility programs support employee wellbeing
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