Regional Account Manager growing premium surfacing - material sales through A&D relationships across Toronto and the GTA. Conducting client visits, presentations, and industry events as a brand ambassador.
About the role
- Collections Account Manager recovering commercial and consumer balances for RB Global’s global equipment marketplace. Managing early-stage collections, negotiations, reporting, and default reduction.
Responsibilities
- Responsible for the early-stage collections on majority commercial and some consumer accounts.
- Prioritizes collections of accounts within team.
- Identifies process gaps and recommends solutions for improvements.
- Problem solves a solution for early defaults and collapses and presents to management.
- Responsible for reducing the collapse rate.
- Track and report (excel and qualitative feedback) on work queue results.
- Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
- Responsible for operational issues.
- Performs other duties as assigned.
Requirements
- 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios.
- Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement.
- Strong communication skills – listening to customers and understanding their situation
- Excellent phone etiquette
- Strong written communication through email
- Excellent questioning and probing skills.
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