Représentant bilingue du service aux invités chez Cineplex, entreprise de divertissement et de cinéma. Réponse aux clients par téléphone, courriel et clavardage, avec résolution au premier contact.
About the role
- Nurse Case Manager providing support for patients and healthcare providers in Canada through Cencora's Innomar Strategies business. Involved in medication access and patient adherence activities as part of a healthcare team.
Responsibilities
- Provide support to patients and health care providers by offering information on the Patient Support services
- Assist patients and caregivers in conducting assessments related to Patient Support services
- Act as a liaison between patients, families and health care providers related to medication access
- Address general inquiries regarding program services, disease states, or product related queries
- Offer continuous support on disease states or product-related questions to ensure patient adherence
- Refer the patient to their healthcare providers for clinical questions beyond program materials
- Document patient information and interactions within the electronic patient record
- Conduct ongoing file review and updates to reflect patient journey
- Follow case-management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting
- Collaborate with the reimbursement specialist and the physician to secure funding for patients’ therapies
- Ensure patient services are coordinated and tracked, according to KPI’s
- Participate in specialized training sessions for specific therapies provided by the pharmaceutical team
- Attend pharmaceutical meetings, patient meetings, conferences, and work with patient associations and advocacy groups as needed
- Coordinate with health care providers, pharmacies and infusion/injection clinics for treatment logistics and issue resolution
- Maintain clear communication with the manager, team and the client regarding the management of patient cases
- Assist in the training process of new Nurse Case Managers and provide feedback on protocols
Requirements
- A Diploma in health care or a related field, with a preference for Bachelor’s degree
- Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment
- Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance or related fields
- Ideal candidates should be nurses with healthcare and case management background in medical / hospital settings, insurance or bio-pharmaceutical industry
- Fluency in French and/or English may be required depending on program and geographic location.
Benefits
- Medical, dental, and vision care
- Comprehensive suite of benefits focusing on wellness aspects
- Support for working families, including backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Variety of training programs and professional development resources
- Opportunities to participate in mentorship programs and volunteer activities
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