Bilingual Document Specialist supporting a positive customer experience in Group Benefits Administration at Sun Life by processing documents and managing inquiries.
About the role
- Nurse Case Manager providing support for patients and healthcare providers in Canada through Cencora's Innomar Strategies business. Involved in medication access and patient adherence activities as part of a healthcare team.
Responsibilities
- Provide support to patients and health care providers by offering information on the Patient Support services
- Assist patients and caregivers in conducting assessments related to Patient Support services
- Act as a liaison between patients, families and health care providers related to medication access
- Address general inquiries regarding program services, disease states, or product related queries
- Offer continuous support on disease states or product-related questions to ensure patient adherence
- Refer the patient to their healthcare providers for clinical questions beyond program materials
- Document patient information and interactions within the electronic patient record
- Conduct ongoing file review and updates to reflect patient journey
- Follow case-management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting
- Collaborate with the reimbursement specialist and the physician to secure funding for patients’ therapies
- Ensure patient services are coordinated and tracked, according to KPI’s
- Participate in specialized training sessions for specific therapies provided by the pharmaceutical team
- Attend pharmaceutical meetings, patient meetings, conferences, and work with patient associations and advocacy groups as needed
- Coordinate with health care providers, pharmacies and infusion/injection clinics for treatment logistics and issue resolution
- Maintain clear communication with the manager, team and the client regarding the management of patient cases
- Assist in the training process of new Nurse Case Managers and provide feedback on protocols
Requirements
- A Diploma in health care or a related field, with a preference for Bachelor’s degree
- Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment
- Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance or related fields
- Ideal candidates should be nurses with healthcare and case management background in medical / hospital settings, insurance or bio-pharmaceutical industry
- Fluency in French and/or English may be required depending on program and geographic location.
Benefits
- Medical, dental, and vision care
- Comprehensive suite of benefits focusing on wellness aspects
- Support for working families, including backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Variety of training programs and professional development resources
- Opportunities to participate in mentorship programs and volunteer activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Caseworker managing patient and provider support for Cencora’s Innomar Strategies. Implementing case - management protocols and providing telephone support for funding and access issues.
Bilingual Corporate Roadside Assistance Representative handling inquiries for Canadian Tire. Providing customer service with availability for scheduling between 6AM to 11PM.
Bilingual Nurse Case Manager in McKesson's Patient Support Programs. Coordinating patient education and adherence support across the treatment journey in Canada.
Senior Associate at PwC specializing in SAP consulting services for operational efficiency. Analyzing client needs and implementing software solutions across SAP applications.
SAP EAM Consultant focused on delivering SAP solutions to enhance operational efficiency for clients. Collaborating across teams to implement and support complex business processes in SAP.
Customer Payments Specialist identifying and collecting delinquent payments for Equitable Bank. Responsible for maintaining high customer service values while managing collections in residential and commercial mortgages.
Vocational Case Coordinator managing referrals for TSA and EECA programs in Canada. Collaborating with multiple stakeholders and supporting operational efficiencies in vocational services.
Bilingual Senior Integration Specialist managing ongoing data feeds for item catalogs and purchase orders at Sodexo. Collaborating with partners and technical teams to ensure accuracy and integrity of system data.
Bilingual Integration Specialist working remotely with suppliers and technical teams at Sodexo. Maintaining data integrity and collaborating on data flow solutions.