Bilingual client relations specialist supporting Transamerica’s Canadian WFG insurance and financial - services field operations. Resolving escalated issues, handling high - volume inquiries, and guiding users across operational systems.
About the role
- Nurse Case Manager providing support to patients and caregivers on healthcare services. Serving as a liaison for medication access and ensuring patient services coordination with healthcare providers.
Responsibilities
- Provide support to patients and health care providers by offering information on Patient Support services
- Assist patients and caregivers in conducting assessments
- Act as a liaison between patients, families and health care providers
- Address general inquiries regarding program services
- Offer continuous support on disease states or product-related questions
- Refer patients to their healthcare providers for clinical questions
- Document patient information and interactions within the electronic patient record
- Conduct ongoing file review and updates
- Follow case-management protocols
- Collaborate with the reimbursement specialist and the physician
- Ensure patient services are coordinated and tracked according to KPI’s
- Participate in specialized training sessions
- Attend pharmaceutical meetings and work with patient associations
- Coordinate with healthcare providers and clinics for treatment logistics
- Assist in the training process of new Nurse Case Managers
- Report Adverse Events/Severe Adverse Events
Requirements
- A Diploma in health care or a related field
- preference for Bachelor’s degree
- Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment
- Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance or related fields
- Ideal candidates should have a healthcare and case management background in medical/hospital settings, insurance or bio-pharmaceutical industry
- Fluency in French and/or English may be required depending on program and geographic location
Benefits
- health insurance
- dental care
- vision care
- comprehensive suite of benefits focusing on various aspects of wellness
- backup dependent care
- adoption assistance
- infertility coverage
- family building support
- behavioral health solutions
- paid parental leave
- paid caregiver leave
- training programs
- professional development resources
- opportunities for mentorship programs
- employee resource groups
- volunteer activities
- other support for working families
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