Delivery Manager leading SAP Business One implementation teams at Vision33, a global cloud ERP and business transformation partner. Owning delivery performance, people leadership, and commercial outcomes across Eastern Canada.
About the role
- Nurse Case Manager role at Cencora supporting patient and healthcare provider inquiries. Requires bilingual (French/English) communication and experience in healthcare.
Responsibilities
- Provide support to patients and health care providers by offering information on the Patient Support services, specific diseases, and therapies based on manufacturer provided materials and product monograph;
- Assist patients and caregivers in conducting assessments related to Patient Support services;
- Act as a liaison between patients, families and health care providers related to medication access.
- Address general inquiries regarding program services, disease states, or product related queries based on provided materials;
- Offer continuous support on disease states or product-related questions to ensure patient adherence;
- Refer the patient to their healthcare providers for clinical questions beyond program materials;
- Document patient information and interactions within the electronic patient record;
- Conduct ongoing file review and updates to reflect patient journey;
- Follow case-management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
- Collaborate with the reimbursement specialist and the physician to secure funding for their patient’s therapies and explore alternative funding options;
- Ensure patient services are coordinated and tracked, according to KPI’s, resulting in expedited access to therapy;
- Participate in specialized training sessions for specific therapies provided by the pharmaceutical team;
- Attend pharmaceutical meetings, patient meetings, conferences, and work with patient associations and advocacy groups as needed;
- Coordinate with health care providers, pharmacies and infusion/injection clinics for treatment logistics and issue resolution;
- Maintain clear communication with the manager, team and the client regarding the management of patient cases;
- Assist in the training process of new Nurse Case Managers and provide feedback on protocols, databases, processes and inter-departmental processes;
- Report Adverse Events / Severe Adverse Events following program procedures;
- The Nurse Case Manager will also be assigned other duties and tasks as required from time to time.
- May be required to be on standby/ on call as part of this role.
Requirements
- A Diploma in health care or a related field, with a preference for Bachelor’s degree
- Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment is required.
- Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance or related fields
- Ideal candidates should be nurses with healthcare and case management background in medical / hospital settings, insurance or bio-pharmaceutical industry
- Fluency in French and/or English may be required depending on program and geographic location.
Benefits
- We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day.
- In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.
- This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
- To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Bilingual Nurse Case Manager supporting patients, providers, and medication access for Cencora’s Innomar Strategies pharmaceutical services. Coordinating case management, therapy funding, adherence, and treatment logistics.
Bilingual Document Specialist creating accurate Group Benefits contracts and handbooks for Sun Life Canada. Partnering across teams to translate plan designs into customer - ready documents.
Bilingual BDC Representative converting inbound and outbound automotive dealership leads for Optimy.ai. Securing qualified Sales and Service appointments through AI - assisted customer engagement.
Remote bilingual Dealer Experience Advisor supporting orders, shipping, inquiries, and portals. Serving dealers for Napoleon, a Canadian home - comfort products manufacturer.
Bilingual French Mental Health Care Coordinator coordinating EFAP counselling and support services for Homewood Health, Canada’s mental health and addiction treatment provider. Conducting intake screening, risk assessments, referrals, and safety planning.
Gestionnaire bilingue supervisant trésorerie, comptes en fidéicommis et comptes fournisseurs chez McCarthy Tétrault, cabinet d’avocats canadien. Direction d’équipe et optimisation des opérations financières nationales.
BMO business banking specialist supporting bilingual Canadian small - business customers with sales, service, advice, and tailored financial solutions. Remote role serving French - and English - speaking clients.
Field Health Case Manager coordinating pharmaceutical patient support programs for patients and clinics across Quebec. Supporting enrollment, reimbursement access, clinic training, and treatment access.
Bilingual proofreader reviewing and formatting client press releases for Notified, a PR and investor - relations technology provider. Supporting global distribution, regulatory filings, account maintenance, and customer service.