Bilingual IT Trainer developing and delivering training programs and e - learning modules at McCarthy Tétrault in Montreal. Collaborating across teams to facilitate employee learning and technology upgrades.
About the role
- Nurse Case Manager role at Cencora supporting patient and healthcare provider inquiries. Requires bilingual (French/English) communication and experience in healthcare.
Responsibilities
- Provide support to patients and health care providers by offering information on the Patient Support services, specific diseases, and therapies based on manufacturer provided materials and product monograph;
- Assist patients and caregivers in conducting assessments related to Patient Support services;
- Act as a liaison between patients, families and health care providers related to medication access.
- Address general inquiries regarding program services, disease states, or product related queries based on provided materials;
- Offer continuous support on disease states or product-related questions to ensure patient adherence;
- Refer the patient to their healthcare providers for clinical questions beyond program materials;
- Document patient information and interactions within the electronic patient record;
- Conduct ongoing file review and updates to reflect patient journey;
- Follow case-management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
- Collaborate with the reimbursement specialist and the physician to secure funding for their patient’s therapies and explore alternative funding options;
- Ensure patient services are coordinated and tracked, according to KPI’s, resulting in expedited access to therapy;
- Participate in specialized training sessions for specific therapies provided by the pharmaceutical team;
- Attend pharmaceutical meetings, patient meetings, conferences, and work with patient associations and advocacy groups as needed;
- Coordinate with health care providers, pharmacies and infusion/injection clinics for treatment logistics and issue resolution;
- Maintain clear communication with the manager, team and the client regarding the management of patient cases;
- Assist in the training process of new Nurse Case Managers and provide feedback on protocols, databases, processes and inter-departmental processes;
- Report Adverse Events / Severe Adverse Events following program procedures;
- The Nurse Case Manager will also be assigned other duties and tasks as required from time to time.
- May be required to be on standby/ on call as part of this role.
Requirements
- A Diploma in health care or a related field, with a preference for Bachelor’s degree
- Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment is required.
- Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance or related fields
- Ideal candidates should be nurses with healthcare and case management background in medical / hospital settings, insurance or bio-pharmaceutical industry
- Fluency in French and/or English may be required depending on program and geographic location.
Benefits
- We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day.
- In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.
- This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
- To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Business Support Virtual Assistant providing administrative support for cleaning services. Managing client relations, scheduling, and assisting in sales and recruitment activities.
Appliance Delivery Assistant handling deliveries and installations for Gofor Delivers. Working as part of a team to provide excellent customer service across Montreal.
Appliance Delivery Driver operates 20 - 26 foot truck delivering and installing appliances in Quebec. Ensures safe loading/unloading and customer satisfaction in a two - person team.
Bilingual IT Trainer at McCarthy Tétrault, a Canadian law firm. Responsible for developing training programs and utilizing AI tools for staff training.
Field Operations Associate II managing inventory and customer service. Supporting Grainger's strategic vision by providing the best service to customers on - site.
Bilingual Senior Contracts Specialist at Stryker overseeing contract management and collaborating with various teams. Responsible for negotiation, compliance, and maintaining contract documentation.
Bilingual Senior Case Manager responsible for case management and reimbursement support at Sentrex Health Solutions. Collaborating with various stakeholders to ensure patient access to prescribed therapies.
Senior Advisor managing high net worth clients' financial journeys at Wealthsimple. Delivering tailored financial plans and enhancing client experiences in a remote work setting.
Associate Specialist handling bilingual Sales inquiries and supporting operations for investment products at PICTON Investments. Engaging in cross - functional collaboration and ensuring compliance in investor operations.