About the role

IT Support Specialist providing technical support for clients and internal users at REDspace. Engaging in testing processes and ensuring quality in software solutions.

Responsibilities

Provide technical assistance and support to both internal users and client computer systems, hardware, and software.
Design quality assurance and test processes for all digital solutions.
Gather and understand project requirements to develop test plans.
Create, modify and execute test cases, at times using automated testing.
Utilize your understanding of wireframes and designs to create test cases based on this documentation.
Suggest improvements to the design and development teams to improve overall user experience.
Document bugs and recommended fixes in provided tracking solutions to ensure that team members have a clear understanding of what has been tested, what requires improvement, and the desired end result.
Validate bug fixes and verify feature implementation.
Participate in different testing phases e.g. System Testing, System Integration Testing, User Acceptance Testing to do smoke, regression, ad-hoc testing.
Create and review traceability matrix documents with team and stakeholders to ensure test coverage via automated scripts and manual test cases.

Minimum of three years’ experience working with supporting end users.
Relevant experience in helpdesk or enterprise application technical support.
Relevant secondary education in Information Technology or another related field.
Knowledge of networking principles and VPN.
Proficient with MacOS and Windows Operating Systems.
Valid driver’s license and access to a reliable vehicle.
Proactive in seeking out tasks, communication, and updating status.
Willing to ask for assistance when roadblocks impede progress.
Able to explain tech problems in plain English.
Detail-oriented and proficient organizer.
Strong oral and written communication skills.
Able to define requirements and take on tasks with minimal supervision and juggle multiple deadlines.
Confident handling/coordinating multiple tasks with changing priority levels.
Naturally analytic, a good team player, strong work ethic.
Strong troubleshooting and problem solving skills.

Fully company-funded health, vision, dental, EFAP, and life insurance coverage with access to virtual doctor visits via Maple.
Pension plan contribution matching.
A flexible Health Spending Account and/or Lifestyle Spending Account.
A competitive compensation package, commensurate with experience.
Weekly sharing sessions for projects and technology.
Free access to a wide variety of training material, including access to Udemy Business.
Team-oriented education strategy, which includes a professional development allowance.
Consistent, frequent check-ins with leadership.
Modern Office Perks: Enjoy our large, beautiful office with free parking, an on-site gym/sauna, and complimentary coffee and snacks.
Engaging Culture: Participate in social and team-building events and benefit from charitable donation matching.