Spécialiste café chez Nespresso, ambassadeur·ice de la marque et conseiller·ère clientèle en boutique. Stimulation des ventes, vente incitative et promotion du développement durable.
About the role
- Group Sales Specialist converting group, wedding, social, and buyout inquiries into contracts for Fogo Island Inn, a sustainable luxury hotel. Managing proposals, negotiations, handoffs, and client relationships.
Responsibilities
- Manage all inbound group, wedding, social, and buyout inquiries
- Qualify leads based on availability, seasonality, operational feasibility, and strategic fit
- Develop tailored proposals and itineraries
- Lead sales conversations through negotiation and contract execution
- Respond to inbound RFPs and sales requests through applicable platforms and channels
- Track inquiry volume, response time, conversion rates, and revenue performance
- Support group sales strategies, pricing guidelines, minimum stay requirements, and sales parameters
- Identify opportunities for repeat group business and referrals
- Represent Fogo Island Inn at sales calls, client meetings, trade events, and familiarization visits as required
- Lead formal sales handoffs for confirmed group bookings, documenting terms, pricing, concessions, group objectives, and commercial considerations in Salesforce
- Conduct structured handoff meetings with the Group & Events Manager
- Coordinate reservation processes for groups booking and paying individually
- Conduct site inspections and sales-led tours with prospective group clients
- Remain available post-handoff for commercial or contractual matters and future business development
- Support post-event follow-up for future bookings and repeat business, logging commercial insights and opportunities in CRM
- Collaborate on forecasting, pacing, and pipeline reporting
- Monitor group deposits, payment schedules, and contractual milestones with Finance and Reservations
Requirements
- 3+ years of experience in group, catering, or events sales within a luxury hotel, resort, or hospitality setting
- Demonstrated track record of converting inquiries into confirmed contracts
- Experience developing customized proposals, negotiating contracts, and applying pricing strategies
- Proficiency with CRM/sales platforms; Salesforce experience considered an asset
- Strong understanding of group, wedding, social, and buyout sales cycles, including seasonality and operational constraints specific to a small luxury property
- Excellent negotiation and relationship-management skills with high-value clients
- Proven ability to manage multiple concurrent opportunities while maintaining exceptional organization, accuracy, and responsiveness
- Must have valid Canadian driver's license
- Excellent interpersonal and communication skills
- Passion for social business and a desire to make a difference in the lives of others and in the community
- Entrepreneurial spirit and positive attitude
- Commitment to upholding the vision and goals of Fogo Island Inn, Shorefast Foundation, and other affiliated organizations
- Ability to excel in a fast-paced and dynamic environment
- Sensitivity to the history and culture of rural Newfoundland
Benefits
- Starting salary of $60K – $70K
- Team member discounts within our businesses (Fogo Island Inn and Fogo Island Workshops)
- The technology necessary to complete your work
- An engaged, highly supportive, and collaborative environment that encourages creativity and curiosity
- The opportunity to work in a thriving social enterprise
- Continued learning and professional development opportunities
- Other perks and benefits available
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No Education Requirement
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