Spécialiste paie principale assurant la conformité canadienne et internationale chez Norda Stelo. Optimisation de Dayforce, intégration d’acquisitions et soutien aux opérations hebdomadaires.
About the role
- Payroll Specialist Lead ensuring accurate, compliant global payroll at Remote, a platform for hiring and managing international teams. Optimizing Zendesk, SOPs, training, and cross-functional operations.
Responsibilities
- Ensure accurate and timely payroll execution, meeting >99% of deadlines and maintaining >99.5% accuracy
- Implement strategic checks and controls for regulatory compliance
- Own and optimize the Zendesk ticketing queue, assigning tickets within 24 hours and addressing recurring issues
- Maintain and improve SOPs, checklists, and internal resources across teams
- Provide cross-team training, mentorship, and knowledge sharing, including with Implementation and PCST
- Make informed decisions independently and propose solutions with broader operational impact
- Provide global client support, follow-ups, problem-solving, and stakeholder management
- Build strong stakeholder relationships and advise on complex business decisions
- Lead global testing, high-impact projects, and cross-functional initiatives
- Collaborate with other teams using tools such as Slack to troubleshoot and provide guidance
- Report to the Associate Manager, Payroll Operations
Requirements
- Several years in regional or global payroll operations, with a solid understanding of global payroll best practices
- Experience managing teams with a hands-off approach and fostering a collaborative work environment
- Proficiency in payroll software tools such as SAP, Excel, and Google Sheets
- Analytical mindset and strong problem-solving abilities
- Ability to thrive in a dynamic, fast-paced international environment and adapt quickly to changes
- Experience improving productivity, streamlining processes, and optimizing efficiency
- Comfortable working asynchronously and remotely in a globally distributed team
- Fluent in both written and spoken English
- Ability to work in the United States or Canada
Benefits
- work from anywhere
- flexible paid time off
- flexible working hours (we are async)
- 16 weeks paid parental leave
- budget towards co-working spaces, learning and wellness (including gym memberships)
- mental health support services
- stock options
- home office budget & IT equipment
- life-work balance
- Employee Resource Groups (Women, Disability, Queer, Minorities in Tech)
- Interview accommodations available upon request
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Degree requirement
No Education Requirement
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