Program Manager developing talent management products and systems that enhance performance at ServiceTitan. Designing scalable onboarding and support solutions for efficient employee ramp - up.
About the role
- Senior Implementations Program Manager developing and executing implementations process for Remote, managing global employment solutions and partner success.
Responsibilities
- Directly support the General Manager in building and growing Remote Embedded product, ensuring alignment with strategic objectives
- Develop and project manage Remote Embedded partners’ implementation timeline, and operational work streams (in close collaboration with the Partners’ teams)
- Lead the planning, tracking and completion of all project tasks throughout the partner onboarding and implementation process — including but not limited to:
- Develop and oversee the project schedule and lead regular meetings with operational leads to build workflows not supported by integration
- Document, coordinate and monitor progress of partner, including ensuring all requirements are met
- Coordinate internal resources as required across various departments including Product, Legal, Finance, Sales, Partnerships, Growth, Customer Experience and Operations, to drive Embedded partner success
- Work closely with the Product, Operations, and other teams to understand and communicate the timing of deliverables necessary to keep partners unblocked and drive project to release on time with high quality
- Help partner sales, support, and customer success teams understand product features and benefits
- Communicate project plan, deployment progress, execution, and delivery using relevant reporting tools and dashboards; create visibility on status of all open issues, action items, dependencies, and timelines for deliverables
- Own the day-to-day relationship with the partner during the implementation phase, ensuring questions are directed to and addressed by the appropriate internal teams efficiently
- Identify and understand project risks, coordinate with respective teams as applicable to mitigate and resolve
- Develop and execute strategies to continuously improve partner and customer satisfaction, meet revenue targets, and scale team operations (in collaboration with Product, Engineering, Partnerships, Customer Experience and Operations)
- Contribute to the development of integration best practices, training materials and Remote’s internal and external collateral
- Work with GM, Partnerships, and Product Marketing to package implementation best practices and integrate these in partner value prop for future partners
- Develop clear and accurate implementation guide covering technical, GTM, and operational implementation (in collaboration with Partner Solution Architect)
- Develop and maintain a comprehensive documentation system that organizes partner interactions, including FAQs, workflows, dependencies, and blockers
- Work with other teams to populate the partner knowledge base and partner portal
Requirements
- Experience in project management / implementations / professional services in the HRtech, fintech or software/technology industry
- A proven track record in managing long-term relationships with partners / customers
- Exceptional organizational skills, with a proven ability to juggle and complete multiple tasks and projects simultaneously in a fast-paced environment
- The capacity to work collaboratively with cross-functional teams, fostering a productive and cooperative environment
- The ability to quickly learn and understand complex issues, analyze root causes and solution options, and synthesize conclusions, and to communicate these effectively to partners and internal teams
- Superior verbal, written and presentation skills, as well as the ability to work effectively across internal and external organizations
- Experience in B2B SaaS technology partnerships preferred
- Demonstrates strong automation and AI capabilities.
- Writes and speaks fluent English.
- It's not required to have experience working remotely, but considered a plus.
Benefits
- work from anywhere
- flexible paid time off
- flexible working hours (we are async)
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget & IT equipment
- budget for local in-person social events or co-working spaces
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Degree requirement
No Education Requirement
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