Instructional Design Specialist designing AI - assisted learning programs for Thumbtack’s home - services marketplace. Improving frontline performance through scalable training, evaluation, and multimedia content.
About the role
- Learning & Development Specialist at Revau, focusing on skills development and training content for the insurance sector. Role includes collaborating with HR and operational teams to enhance internal expertise.
Responsibilities
- Make training simple, effective and practical: design field-focused, needs-driven content (e-learning, microlearning modules, guides, quizzes)
- Accelerate skill development and support growth: co-create with HR Business Partners and operational teams a structured training offering (catalog, role-based learning paths), identify skill gaps, prioritize initiatives, define simple standards and facilitate on-the-job transfer
- Simplify and strengthen the training experience in our LMS: manage the calendar, handle enrollments and cohorts, orchestrate communications, perform follow-ups and produce reports that enable fast, informed decisions
- Support expansion and change adoption: speed up onboarding and support transformation initiatives (e.g., projects, integrations, acquisitions) through learning paths, milestones, templates, storyboards, scripts and train-the-trainer approaches
Requirements
- University degree in a related field
- Minimum 5 years' experience in learning and development: content design (e-learning, microlearning modules, guides, quizzes) and deployment of learning paths, ideally within the insurance industry
- Experience coordinating training: managing calendars, cohorts, communications, follow-ups and reporting
- Comfortable with an LMS (administration, courses/learning paths, reporting, user support), ideally Workleap
- Strong organizational and prioritization skills, with rigorous follow-through
- Excellent collaboration skills and clear communication
- Proficient with Microsoft Office and content-creation tools; knowledge of Guidewire is an asset
- Comfortable working with data (metrics, dashboards, recommendations)
- Continuous improvement mindset
- Bilingual (French and English) required, both spoken and written, to design content and support stakeholders in both languages
Benefits
- Offices available in St-Lambert, Montreal, Terrebonne or Quebec City depending on your location
- Hybrid remote work for work–life balance
- Group insurance, Health Care Spending Account, Employee & Family Assistance Program and Telemedicine
- Access to employer-contributed retirement savings plan
- 7 personal days
- Birthday day off
- Bonus program
- Training reimbursement program
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