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About the role
- Account Manager growing RMC water-treatment sales and managing customer relationships. Leading service technicians, technical presentations, field evaluations, and on-site support across Ontario.
Responsibilities
- Manage client relationships and drive sales growth
- Balance strategic sales objectives with operational team leadership where the position oversees service personnel
- Build and maintain relationships with existing and prospective customers
- Develop and execute sales strategies to achieve revenue and profitability targets
- Identify new business opportunities and expand market share within the assigned territory
- Conduct sales and technical presentations with demonstrations showcasing RMC solutions
- Negotiate contracts and manage customer expectations
- Create customer solution proposals covering service, technology, and chemicals, with professional presentations
- Communicate plans, progress, and results to RMC stakeholders
- Provide market intelligence to marketing management
- Maintain the sales activity pipeline using CRM software
- Provide regular revenue re-forecasts versus original plans
- Lead the overall customer experience and coordinate with local sales and service teams
- Deliver customer business reviews, including KPIs, in person or remotely
- Champion safety awareness and compliance
- Lead and manage service technicians delivering on-site customer support
- Coordinate service schedules
- Train, mentor, and develop service team members
- Monitor service team KPIs and provide feedback
- Guide troubleshooting of equipment and chemical application issues
- Conduct on-site evaluations
- Oversee inventory management and service team tools and resources
- Stay informed about industry trends, competitors, and emerging technologies
- Perform similar or related duties as needed
Requirements
- Valid driver’s license
- 5+ years in Account/Service Management of Water Treatment required
- Able to build professional customer presentations using MS Office tools
- Solution selling and negotiation
- Ability to understand P&L, with strong attention to detail
- CRM software
- Ability to transport RMC chemical products and equipment, including pushing, pulling, and lifting approximately 50 lbs.
- Travel is required and may include extended drive times and overnight stays based on assigned territory
- Ability to sit or stand for extended periods of time
- Ability to walk extended distances in a factory environment, sometimes on wet surfaces
- Ability to climb ladders
- Efficient use of hand tools for installing and servicing equipment
- Visual acuity necessary to utilize a computer monitor and ability to operate general office equipment throughout the course of a normal workday
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Degree requirement
No Education Requirement
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