LP
Manager, Credit Card Engagement & Retention
LinkedIn Recruiter Post
Manager, Credit Card Engagement & Retention - 1 - year contract in Toronto. Drive squad effectiveness and cross - functional initiatives.
About the role
- Senior Project Analyst leading and supporting strategic projects to improve operational effectiveness in mental health services. Engaging stakeholders and managing project delivery in a hybrid work environment.
Responsibilities
- Lead and coordinate 2 to 3 small/medium scale projects concurrently, ensuring that they are delivered on time and within scope.
- Develop project charters, work plans, timelines, resource allocations and communication plans.
- Manage project work package interdependencies and cumulative change impacts.
- Facilitate regular project meetings, track milestones, and proactively address risks or barriers with leadership consultation.
- Maintain project documentation and prepare regular updates for team members, managers, and executive leadership.
- Deliver on project work packages.
- Support the evaluation of project impact and lessons learned.
- Provide planning and support a smooth operational transition.
- Engage internal stakeholders throughout the project lifecycle.
- Facilitate Working Groups and project meetings to gather input, communicate updates and drive shared ownership.
- Build positive relationships across the agency to support shared understanding and collaborative decision-making.
- Develop and execute change management plans that align with project goals, including communication, training and operational transition activities.
- Help teams adapt to new tools, processes, or changes in service delivery by applying change management best practices.
- Design and facilitate staff engagement sessions and feedback loops to incorporate frontline perspectives into implementation activities.
- Establish project appropriate governance structures with clear roles, accountability and decision-making authority in consultation with leadership.
- Prepare project status updates, risks/issues logs and decision briefs for leadership and governing bodies.
- Track progress against timelines, deliverables and outcomes.
- Identify risks and escalate as required to appropriate leadership.
- Monitor and assess project alignment to organizational strategy, clinical priorities and equity-oriented care principles.
- Identify and recommend adjustments to project scope as a result of shifting priorities.
- Evaluate project contribution to the agency’s strategic plan, emphasizing a commitment to person and family centered care and continuous improvement.
- Support the evolution of ROCK’s Project Management Office (PMO) through the development of tools and resources to optimize project delivery across the agency.
- Comply with the Occupational Health and Safety Act, including the requirements of Section 28, and follow all agency health and safety policies.
- Operationalize client safety by adhering to policies and guidelines that support consistent delivery of safe, high-quality services.
- Commit to supporting client-centered care by adhering to ROCK’s principles of respect, collaboration, and service planning as outlined in the agency’s strategic plan.
Requirements
- Bachelor’s degree in Health Administration, Business, Public Health, Social Sciences or a related field; Master’s degree is considered an asset.
- Certification of formal training in project management or related fields (e.g., CAPM, PMP, PRINCE2, Lean, Agile, Change Management) is considered an asset.
- Minimum of 1 to 2 years of relevant experience supporting and leading medium scale projects, ideally in a mental health, healthcare or non-profit environment.
- Familiarity with children’s services or community-based programming is an asset.
- Advanced proficiency in Microsoft Excel and Microsoft Office applications.
- Strong analytical, problem-solving, and communication skills.
- Ability to prioritize and manage multiple priorities in a dynamic environment.
- Strong verbal and written communication skills.
- Ability to work collaboratively within a team environment while maintaining a high degree of accuracy and attention to detail.
- Proficient in the use of technology as required of the position, including working in a virtual environment with MAC OS operating systems experience preferred.
- Experience working with MS Power BI or Canva is considered an asset.
- Current (within three months) criminal reference check with vulnerable sector search.
Benefits
- starting with paid time off, 2 weeks’ vacation and 2 additional ROCK holidays in addition to statutory holidays
- Plan your schedule to balance with your personal life.
- 100% employer paid premiums for extended health and dental benefits. (Contract >1 year; you need to be exclusively working with ROCK)
- Professional development assistance, investing in your growth
- Discounted Good life memberships and Health Benefits
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LP
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