Branch Operational Support Advisor providing advisory services to branch/hub staff on operational issues. Support and develop projects enhancing delivery of retail and business services to members.
About the role
- PMA Audit Specialist conducting onsite inventory audits and analyzing data for customers. Requires extensive travel and collaboration with various teams in North America.
Responsibilities
- Conduct inventory audits at customer and distributor locations across Canada and the Eastern United States and report findings.
- Prepare reports and perform data analysis by extracting product data from customers' ERP systems and Rockwell Automation tracking software.
- Create program metric reports using Rockwell Automation software and other tools that meet customer requirements.
- Make recommendations for inventory levels based on the customer's installed base, critical parts, parts lead times, failure trends, repair history trends, pricing considerations, and obsolescence management.
- Ability to make recommendations based on established processes to improve customer delivery and parts availability.
- Responsible for communication between the customer, Rockwell Automation sellers and distributors, and Rockwell Automation product management to ensure required information is provided accurately and in a timely manner.
Requirements
- Bachelor's degree
- Legal authorization to work in the United States. We will not sponsor individuals for a work visa for this position, now or in the future.
- Ability to travel 95% of the time (at least three nights per week)
- Experience in business relations or customer-facing roles.
- Five or more years of foundational knowledge in warehouse operations, logistics, purchasing, maintenance, auditing, or order management.
- Proficiency with the Microsoft Office suite
- Strong problem-solving skills
- Ability to collect and analyze data to identify issues and recognize trends
- Excellent written and verbal communication skills
- Familiarity with ERP system software environments and database management is a plus.
Benefits
- Health insurance including medical and dental coverage
- Health Care Spending Account (HCSA), depending on the selected plan
- Employee Assistance Program (EAP)
- Retirement plans
- Paid time off
- Volunteer leave
- Employer matching contributions to savings plans (including RRSP, TFSA and DPSP)
- Employer-paid defined contribution pension plan
- Supplemental maternity and parental leave
- Fitness reimbursement program
- Flexible work schedules: you will agree with your manager on a work schedule that supports your personal life.
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