Bilingual Document Specialist supporting a positive customer experience in Group Benefits Administration at Sun Life by processing documents and managing inquiries.
About the role
- Senior Customer Service Representative assisting Canadians in their insurance processes. Handle client claims and inquiries effectively and empathetically.
Responsibilities
- Complete insurance and medical questionnaires with clients as required for assessing their insurability.
- Handle customer calls regarding insurance claims.
- Collect the information necessary to analyze applications (insurance and risk selection).
- Assess needs and respond to each request in a professional, friendly, and timely manner.
- Identify and review ideas and trends to promote continuous improvement.
- Keep product and service knowledge up to date and regularly participate in appropriate professional development courses.
Requirements
- High school diploma
- Minimum 2 years’ experience in customer service or the medical sector
- Exceptional active listening and excellent verbal and written communication skills
- Proficiency in English to communicate with clients across Canada
- Understanding of medical terminology (examples: CLSC, medical secretary, personal support worker, pharmacy)
- Ability to determine the level of importance of information received from clients
- Strong organizational skills with a keen attention to detail
- Positive attitude and commitment to service quality
- Ability to remain calm under pressure
- Team player with a proven ability to collaborate effectively
Benefits
- Flexible work arrangements with monthly financial allowances to support your work–life balance
- A generous amount of paid time off to start, plus additional days off for each year of service
- One paid volunteer day so you can support a cause you care about
- Paid personal and wellness days to support your overall well‑being
- Education assistance of up to $3,500 per year (with manager approval)
- Flexible health and wellness account (in addition to comprehensive prescription drug and dental coverage) to help pay for a wide range of wellness services important to you
- Up to 14% combined contributions to the matching RRSP plan
- Maternity/parental leave for families
- And many more benefits and programs
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