Program Manager running Mila Ventures’ Founders in Residence program. Recruiting entrepreneurs, connecting them with AI researchers, and managing partnerships from sourcing to signed matches.
About the role
- Associate Program Manager overseeing operational leadership and program coordination for Immunology Patient Support Programs at Sentrex Health Solutions. Collaborating with cross-functional teams to ensure high-quality patient support services.
Responsibilities
- Partner with Program Supervisors to support daily program operations and service delivery
- Monitor operational performance, staffing trends, workload distribution, and capacity requirements
- Support supervisors in identifying and addressing workflow challenges, escalations, and operational risks
- Assist with implementation of process improvements and operational initiatives
- Act as a resource for supervisors regarding program processes, reporting requirements, and operational priorities
- Monitor KPIs, SLAs, quality metrics, and operational performance indicators
- Prepare weekly, monthly, quarterly, and ad hoc reports for internal and client stakeholders
- Analyze performance trends and identify opportunities for improvement
- Serve as a key owner of program data integrity and reporting accuracy
- Conduct routine audits of CRM documentation, patient records, and operational reporting
- Support preparation of client presentations, reports, governance materials, and meeting documentation
- Monitor compliance with privacy, pharmacovigilance, regulatory, and program requirements
- Collaborate with Supervisors to review patient volumes, caseloads, staffing levels, and utilization trends.
Requirements
- University degree in applicable field
- 3-5 years of experience in PSP
- Immunology knowledge an asset
- Minimum of 2 years in a People Management role
- Demonstrated expertise in reimbursement, patient assistance programs, database elements, functionality and operational policies and processes
- Understanding of the direction of technology, trends and strategic business impact on key clients
- Knowledge of full-service call center programs
- Ability to interpret financial data and manage a budget
- Strong customer/client management background
- Exceptional project management skills with experience in organizing, planning and executing projects from vision through to implementation
- Strong analytical, conceptual, and problem-solving skills with a demonstrated track record of new concept development for various projects
- Critical thinking skills, strong ability to problem solve and innovate with creative solutions for internal or external stakeholders
- Strong interpersonal and leadership skills; ability to develop and grow talent.
Benefits
- Competitive Salary and generous vacation entitlement
- Wellness Program (5 paid days off for your well-being!)
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- Employee & Family Assistance Program
- RRSP Matching Program
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