Program Manager running Mila Ventures’ Founders in Residence program. Recruiting entrepreneurs, connecting them with AI researchers, and managing partnerships from sourcing to signed matches.
About the role
- Program Manager responsible for client management and operational leadership of Immunology Patient Support Programs at Sentrex Health Solutions. Focused on strategic planning, performance oversight, and team collaboration.
Responsibilities
- Serve as the primary client contact and trusted advisor for assigned programs.
- Lead governance meetings, operational reviews, annual planning, and business presentations.
- Build strong client relationships and proactively identify opportunities for program enhancement.
- Manage client escalations and ensure timely resolution of issues.
- Accountable for achievement of program KPIs, SLAs, quality metrics, and patient experience goals.
- Provide oversight of reimbursement, nursing, adherence, patient access, and case management services.
- Monitor program performance, identify risks, and implement corrective action plans.
- Ensure adherence to documentation standards, SOPs, and data management requirements.
- Manage program budgets, forecasting, staffing plans, and resource utilization.
- Provide leadership, coaching, and support to the Associate Program Manager and operational teams.
- Foster a culture of accountability, collaboration, innovation, and continuous improvement.
- Monitor reimbursement trends and payer landscape changes impacting patient access.
Requirements
- University degree in applicable field
- Broad knowledge and training in the fields of business administration, accountancy, sales, marketing, or similar vocations
- Experience in Immunology therapeutic area considered an asset
- 1-3 years of experience in a Program Management role
- Minimum of 2 years in a People Management role
- Demonstrated expertise in reimbursement, patient assistance programs, database elements, functionality, and operational policies and processes
- Understanding of the direction of technology, trends, and strategic business impact on key clients
- Knowledge of full-service call center programs
- Ability to interpret financial data and manage a budget
- Strong customer/client management background
- Exceptional project management skills with experience in organizing, planning, and executing projects from vision through to implementation
- Strong analytical, conceptual, and problem-solving skills with a demonstrated track record of new concept development for various projects
- Critical thinking skills, strong ability to problem solve and innovate with creative solutions for internal or external stakeholders
Benefits
- Competitive Salary and generous vacation entitlement
- Wellness Program (5 paid days off for your well-being!)
- Paid Sick Days
- Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- Employee & Family Assistance Program
- RRSP Matching Program
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