Data Loss Prevention Analyst protecting Sun Life’s financial - services data through DLP policies, insider - threat investigations, and cybersecurity controls. Partnering with leaders in a hybrid Toronto role.
About the role
- CMDB Analyst governing configuration data for Softchoice, an IT solutions provider delivering cloud, AI, software, and digital workplace services. Improving discovery, integrations, data quality, and ITSM support.
Responsibilities
- Own the Configuration Management practice end-to-end, including CI lifecycle policy, data quality standards, relationship mapping rules, and CMDB governance framework
- Define and enforce CI naming conventions, classification hierarchies, and attribute completeness standards
- Conduct CMDB health assessments, audit CI accuracy and relationship integrity, and publish data quality metrics
- Manage CI onboarding, modification, retirement, and decommissioning
- Triage and resolve CMDB data quality exceptions within SLA-defined timelines
- Maintain and drive a CMDB improvement backlog and continuous improvement cycles
- Administer and optimize ServiceNow Discovery, LogicMonitor discovery, or equivalent tooling
- Manage integration feeds from monitoring platforms, cloud environments, and infrastructure tooling
- Identify discovery coverage gaps and drive remediation
- Maintain integration architecture documentation, data flow diagrams, reconciliation logic, and dependency maps
- Support Change Management with CI relationship data and change impact analysis
- Support Incident, Problem, and Service Level Management through accurate configuration data
- Participate in post-incident and post-change reviews
- Collaborate on infrastructure onboarding and ensure new environments, services, and CIs are registered before go-live
- Support Continuous Service Improvement for CMDB and related IT service management modules
- Author and maintain CMDB process documentation, configuration guides, and integration runbooks
- Create onboarding documentation and contribute operational learnings and remediation playbooks to the internal knowledge base
Requirements
- 3+ years of hands-on experience in CMDB administration, configuration management, or ITSM data governance within a managed services or enterprise IT environment
- ITIL 4 Foundation certification required
- ITIL 4 Specialist: Create, Deliver and Support or Configuration Management practice certification preferred
- Experience administering a production CMDB platform, specifically ServiceNow CMDB and/or LogicMonitor
- Experience with discovery configuration, reconciliation rules, and CI class management
- Strong understanding of CI relationships, dependency mapping, and service modeling within an ITSM context
- Experience integrating CMDB with monitoring, cloud, and infrastructure tooling
- Experience troubleshooting reconciliation failures and data quality exceptions
- Ability to work with large datasets, identify patterns in CI data, and drive evidence-based quality improvements
- Solid written communication skills for documenting technical configurations and procedures
- Managed Services Provider experience preferred
- Familiarity with Change, Incident, and Problem Management preferred
- Hands-on experience with Azure, AWS, or GCP preferred
- Experience with ServiceNow Discovery or LogicMonitor configuration management modules preferred
- Post-secondary education in Information Technology, Computer Science, or a related discipline preferred
- Fluency in French is an asset
- Successful criminal record check, education verification, and reference checks
Benefits
- 8% target incentives
- Medical and Dental Care
- Employee & Family Assistance Program
- RRSP/DPSP Retirement Savings Plan with Company Matching
- Life and Disability Insurance
- Vacation and Sick Leave
- Holidays
- Parental Leave
- Volunteer Days
- Bereavement Leave
- Employee Discount Program
- Career development and advancement opportunities
- Flexible workday planning
- Competitive benefits available from day one
- Interview and employment accommodation
- Remote onboarding
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