Provider Support Coordinator supporting therapists and clinicians at Sailor Health. Resolving care - delivery, technology, caseload, and provider - network issues for older adults’ mental healthcare.
About the role
- Technical Advisor in Softchoice assisting customers with M365 licensing and deployment guidance. Leveraging Microsoft best practices for successful deployments and customer support.
Responsibilities
- Deliver customer facing hands-off technical planning (remediation) and deployment guidance.
- Leverage provided technical guidance and presentation materials to articulate the process of technical onboarding.
- Utilize Microsoft designed step-by-step deployment guides to effectively, remotely assist customers while they deploy Microsoft 365, Copilot, and security services.
- Interact daily with your team members, as well as other members from the Services department.
- Leverage Microsoft FastTrack SMEs as support when technical roadblocks emerge to diagnose appropriate next steps.
- Collaborate to provide and share technical issue resolution knowledge and deployment/ adoption processes and best practices.
- Maintain strong working knowledge of our services, including scope, delivery resources, and all required tools and products.
- Attend Microsoft FastTrack Community calls and Office Hours to stay connected and up to date on Microsoft programs and available resources.
- Suggest ways to optimize our ability to serve the customer and meet our financial goals through the program.
Requirements
- Bachelor’s Degree in Computer Science or a related field, or 2-4 years of experience customer support
- 2+ year of implementation experience in Intune, Active Directory environments, Office 365 (Exchange Online) and Defender.
- Understanding of Active Directory, Azure AD / Azure AD Connect, ADFS, and Microsoft cloud identity management technologies.
- Demonstrated administrator knowledge of Microsoft on-premise communications and collaboration systems such as Exchange and OneDrive for Business.
- SharePoint knowledge is a plus.
- Microsoft Certifications are a plus.
Benefits
- Medical and Dental Care
- Employee & Family Assistance Program
- RRSP/DPSP Retirement Savings Plan with Company Matching
- Life and Disability Insurance
- Vacation and Sick Leave
- Holidays
- Parental Leave
- Volunteer Days
- Bereavement Leave
- Employee Discount Program
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