Senior Solutions Architect Operations Manager optimizing operational systems, workflows, and reporting for GitLab’s DevSecOps platform. Supporting SA capacity planning, customer engagements, and data quality.
About the role
- AI Solutions Engineer guiding AI strategy and development for Sales at Sophos, a leader in cybersecurity solutions.
Responsibilities
- Guide the end-to-end AI strategy for Sales aligned to Sophos’ AI-first framework
- Identify and prioritize high-ROI AI use cases across the Sales lifecycle (discovery, qualification, scoping, proposals, competitive positioning, win/loss, reporting)
- Develop and maintain a multi-quarter AI roadmap with clear business impact metrics
- Align initiatives with enterprise architecture, governance, and security standards
- Architect and build AI agents using Microsoft Copilot Studio, Power Automate, and the broader Power Platform
- Design multi-agent workflows, orchestrations, and structured automation patterns
- Integrate agents with enterprise systems (Salesforce, data warehouses, SharePoint, Teams, internal tooling)
- Develop reusable blueprints, templates, and connectors to accelerate future builds
- Prototype rapidly, validate with users, and evolve solutions to production scale
- Partner with the SE Development team to transition prototypes into hardened, scalable production solutions
- Collaborate with IT Enterprise Architecture to ensure governance, compliance, and data security
- Work with Sales, SE Ops, and Business Operations to translate workflows into AI-enabled solutions
- Drive adoption through workshops, office hours, and leadership engagement
- Host internal workshops, training sessions, demos, and office hours
- Build prompt guides, how‑to resources, and role‑specific enablement materials
- Act as a champion for AI‑enhanced productivity and best‑practice usage patterns
- Define KPIs tied to revenue lift, efficiency gains, cost reduction, and quality improvements
- Implement telemetry and usage tracking for AI agents
- Refine agents based on adoption patterns and performance data
- Publish impact summaries demonstrating measurable business value
Requirements
- 2+ years of hands‑on experience with Power Automate, Power Apps, or similar low‑code tools
- Experience building AI agents or conversational systems using Copilot Studio or similar tools
- Strong understanding of enterprise integration patterns and APIs
- Experience translating business workflows into automation and AI solutions
- Knowledge of governance, data security, and compliance considerations in enterprise AI
- Experience collaborating with technical delivery teams or developer
- Ability to rapidly prototype, test with users, and iterate based on feedback
- Strong organizational, executive communication, and stakeholder management skills
- Preferred Experience
- Experience in B2B SaaS or cybersecurity Sales environments
- Experience leading AI or automation programs at scale
- Familiarity with agentic AI patterns (orchestration, grounding, document ingestion, action execution)
- Experience with Power BI or analytics-driven insight generation
- Experience building internal Centers of Excellence or citizen developer programs
Benefits
- Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach.
- Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
- Employee-led diversity and inclusion networks that build community and provide education and advocacy
- Annual charity and fundraising initiatives and volunteer days for employees to support local communities
- Global employee sustainability initiatives to reduce our environmental footprint
- Global fitness and trivia competitions to keep our bodies and minds sharp
- Global wellbeing days for employees to relax and recharge
- Monthly wellbeing webinars and training to support employee health and wellbeing
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