Customer Success Manager growing client portfolios for Karbon’s AI - powered accounting practice - management platform. Driving renewals, expansion, adoption, and customer value.
About the role
- CRM Manager pilotant les stratégies CRM, campagnes emailing et Klaviyo pour les marques e-commerce clientes de Standard Ecom. Poste entièrement remote avec forte autonomie et gestion de la relation client.
Responsibilities
- Develop CRM strategies for clients’ Klaviyo accounts under management.
- Create editorial calendars.
- Write detailed briefs to guide designers and copywriters in creating emails.
- Manage client relationships, including reporting, recurring calls, and responding to client questions.
- Track KPIs and analyze CRM campaign performance to identify insights and refine strategies.
- Propose new initiatives to strengthen client relationships.
Requirements
- At least 2 years of experience in CRM or e-commerce.
- Strong analytical and synthesis skills.
- A keen interest in client relationships.
- Rigorous, curious, proactive, and humble.
- Energetic, with a willingness to think outside the box.
- Highly engaged, driven, and extremely motivated.
Benefits
- The freedom to work wherever you choose.
- Complete autonomy in your work.
- A boost to your career.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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