Enterprise Customer Success Manager owning strategic accounts for Traild’s AI - powered B2B finance automation platform. Driving retention, expansion, executive value, and customer advocacy across North America.
About the role
- CRM Manager développant les stratégies CRM de marques e-commerce accompagnées par La Standard Ecom. Gestion de campagnes Klaviyo, analyse des KPI et relation client.
Responsibilities
- Develop CRM strategies for clients’ Klaviyo accounts under management.
- Create editorial calendars.
- Write detailed briefs to guide designers and copywriters in creating emails.
- Manage client relationships, including reporting, recurring calls, and responding to client questions.
- Track KPIs and analyze CRM campaign performance to derive insights and adjust strategies.
- Propose new initiatives to strengthen client relationships.
- Work under the supervision of the COO.
Requirements
- At least 2 years of experience in CRM or e-commerce.
- Strong analytical and synthesis skills.
- A keen interest in client relationships.
- Rigorous, curious, proactive, and humble.
- Energetic, with a willingness to think outside the box.
- Committed, enthusiastic, and highly motivated.
Benefits
- The freedom to work from wherever you choose.
- Complete autonomy in your work.
- A boost to your career.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Customer Success Specialist helping iClosed, a high - ticket sales profit maximizer, onboard, retain, and expand customer accounts. Managing success calls, payments, and account growth.
Customer Success Specialist building SaaS customer relationships and driving renewals, adoption, and revenue growth. Supporting Pagefreezer’s online archiving solutions for compliance and litigation.
Client Success Manager supporting Fortune 100 accounts and corporate training delivery. Managing program success, client reporting, and account expansion for General Assembly’s workforce education business.
Client Success Manager helping Revaly’s merchants recover failed payments and grow revenue. Owning client relationships, renewals, expansion, and payment - performance outcomes.
Customer Success Manager driving adoption, retention, and expansion for SPS Commerce’s cloud - based retail supply - chain solutions. Building executive relationships and forecasting renewals across Toronto, Minneapolis, or Rogers.
Lead Customer Success Manager driving Workiva platform adoption, customer value, renewals, and ROI. Advising Canadian enterprise executives for Workiva’s AI - powered finance, risk, and sustainability platform.
Salesforce Customer Success Manager driving Sales and Service Cloud adoption for high - value customers. Advising stakeholders, improving platform usage, and coordinating customer success and renewal outcomes.
Customer Success Manager driving adoption, retention, and expansion for DistillerSR’s AI - enabled healthcare research platform. Advising medical device, pharmaceutical, and research customers on workflows and value.
Senior Enterprise Customer Success Manager driving enterprise retention and product adoption for Fable, which makes digital products more accessible. Managing renewals, executive relationships, and inclusive research outcomes.